Microsoft Dynamics 365 Layout and Microsoft Dynamics 365 Remote Assist available in Education and MPSA

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Microsoft announced the availability of Microsoft Dynamics 365 Layout and Microsoft Dynamics 365 Remote Assist in Education Licensing Programs and Microsoft Products and Services Agreement (MPSA), effective May 1st, 2019.

Microsoft Dynamics 365 Layout simplifies the designing and planning of spaces and helps you make informed decisions before you build. For more information, please visit: https://dynamics.microsoft.com/en-us/mixed-reality/layout/.

Microsoft Dynamics 365 Remote Assist empowers technicians to solve problems more efficiently by working together from different locations with Microsoft Dynamics 365 Remote Assist and HoloLens devices. For more information, please visit: https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist/.

Microsoft Dynamics 365 Customer Service Insights available

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Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1st, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment, and identify problem areas. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences.

Microsoft Dynamics 365 Customer Service Insights is available in the licensing programs according to the categories.

For further information about Microsoft Dynamics 365 Customer Service Insights, please visit: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview.

Microsoft Office 365 Cloud App Security Standalone Licenses Removal

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Microsoft announced the removal of the Office 365 Cloud App Security standalone offering from the pricelist.

  • Existing customers will see no changes for the remainder of their current enrollment term and may continue to add new Office 365 Cloud App Security standalone licenses.
  • Customers with enrollments expiring on or before June 30, 2019, will have the option to renew Office 365 Cloud App Security standalone for one more term.

Affected licensing programs according to the categories.