Microsoft Dynamics 365 Customer Service Insights available

Gold Microsoft Partner

Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1st, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment, and identify problem areas. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences.

Microsoft Dynamics 365 Customer Service Insights is available in the licensing programs according to the categories.

For further information about Microsoft Dynamics 365 Customer Service Insights, please visit: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview.

Microsoft Identity and Threat Protection available

Gold Microsoft Partner

Microsoft announced the availability of the Microsoft Identity & Threat Protection license, which includes the following products:

  • Microsoft Cloud App Security,
  • Azure Active Directory Plan 2,
  • Azure Advanced Threat Protection,
  • Windows Defender Advanced Threat Protection and
  • Office 365 Advanced Threat Protection Plan 2 (Office 365 Advanced Threat Protection + Office 365 Threat Intelligence).

Available in the licensing programs according to the categories.

For more information about Microsoft Identity and Threat Protection, please visit https://www.microsoft.com/en-us/microsoft-365/blog/2019/01/02/introducing-new-advanced-security-and-compliance-offerings-for-microsoft-365/.

Microsoft Information Protection & Compliance available

Gold Microsoft Partner

Microsoft announced the availability of the Microsoft Information Protection & Compliance license, which includes the following products:

  • Azure Information Protection P2 and
  • Office 365 Advanced Compliance (Advanced eDiscovery, Advanced Data Governance, Customer Key, and Privileged Access Management).

Available in the licensing programs according to the categories.

For more information about Microsoft Information Protection & Compliance, please visit: https://www.microsoft.com/en-us/microsoft-365/blog/2019/01/02/introducing-new-advanced-security-and-compliance-offerings-for-microsoft-365/.

Microsoft Office 365 Cloud App Security Standalone Licenses Removal

Gold Microsoft Partner

Microsoft announced the removal of the Office 365 Cloud App Security standalone offering from the pricelist.

  • Existing customers will see no changes for the remainder of their current enrollment term and may continue to add new Office 365 Cloud App Security standalone licenses.
  • Customers with enrollments expiring on or before June 30, 2019, will have the option to renew Office 365 Cloud App Security standalone for one more term.

Affected licensing programs according to the categories.