Microsoft Dynamics 365 retail solutions

Microsoft made the following three announcements concerning their Dynamics 365 retail solutions:

  • Microsoft Dynamics 365 Commerce,¬†generally available on February 3, 2020, is a modern omnichannel commerce solution that unifies back office, e-commerce, in-store, and call center and simplifies the integration of new emerging channels.
  • Microsoft Dynamics 365 Fraud Protection, featuring two new capabilities to reduce fraud and related costs while improving the buying experience: loss prevention and account protection, available for preview on March 2, 2020.
  • Microsoft Dynamics 365 Connected Store is an application that combines AI-driven insights and IoT-connected sensors and cameras to empower retailers with real-time observational data to improve in-store performance, coming to preview later this calendar year.

The official announcement with further information is available here: https://cloudblogs.microsoft.com/dynamics365/bdm/2020/01/09/expanding-our-vision-for-retail-with-dynamics-365-at-nrf-2020/.

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