{"id":42572,"date":"2024-06-12T15:10:03","date_gmt":"2024-06-12T13:10:03","guid":{"rendered":"https:\/\/www.schneider.im\/?p=42572"},"modified":"2025-02-19T15:41:51","modified_gmt":"2025-02-19T14:41:51","slug":"adobe-experience-platform-ai-assistant-transforming-enterprise-interactions","status":"publish","type":"post","link":"https:\/\/www.schneider.im\/lu\/adobe-experience-platform-ai-assistant-transforming-enterprise-interactions\/","title":{"rendered":"Adobe Experience Platform AI Assistant: Transforming Enterprise Interactions"},"content":{"rendered":"<p style=\"text-align: justify;\">Effective June 6, 2024, <strong>Adobe Experience Platform (AEP) AI Assistant<\/strong> is <strong>generally<\/strong> <strong>available<\/strong>. This <strong>already included<\/strong> tool brings AI-capabilities in a <strong>chatbot<\/strong> style to the AEP. You can access AI Assistant in <strong>Adobe Experience Platform<\/strong>, <strong>Adobe Real-Time CDP<\/strong>, <strong>Adobe Journey Optimizer<\/strong>, and <strong>Customer Journey Analytics <\/strong>for <strong>free<\/strong>.<\/p>\n<p style=\"text-align: justify;\"><em>For more info on <strong>AI Assistant for Acrobat<\/strong> (another product), <\/em><a href=\"https:\/\/www.schneider.im\/lu\/adobe-ai-assistant-for-acrobat-available\/\"><em>read this article<\/em><\/a><em>.<\/em><\/p>\n<p style=\"text-align: justify;\">\u00a0 \u00a0<img decoding=\"async\" class=\"size-full wp-image-42577 aligncenter\" src=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant.png\" alt=\"\" width=\"800\" height=\"514\" srcset=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant.png 800w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-300x193.png 300w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-150x96.png 150w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-768x493.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>What is Adobe Experience Platform AI Assistant?<\/strong><\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-42593 aligncenter\" src=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-What-is-it.png\" alt=\"\" width=\"624\" height=\"312\" srcset=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-What-is-it.png 624w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-What-is-it-300x150.png 300w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-What-is-it-150x75.png 150w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Adobe Experience Platform AI Assistant<\/strong> is a <strong>conversational tool<\/strong> that <strong>accelerates workflows<\/strong> within Adobe applications. It allows users to interact using <strong>natural language<\/strong> to <strong>understand<\/strong> <strong>product knowledge<\/strong>, <strong>troubleshoot<\/strong> <strong>issues<\/strong>, and <strong>find<\/strong> <strong>operational<\/strong> <strong>insights<\/strong> without deep technical expertise.<\/p>\n<p style=\"text-align: justify;\">It <strong>democratizes access<\/strong> to <strong>enterprise applications<\/strong> by bringing more individuals into <strong>content production <\/strong>and<strong> insights workflows<\/strong>. It works within AEP, which is the solution of choice for organizations to build a single view of customers and engage them on every channel.<\/p>\n<div style=\"width: 800px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-42572-1\" width=\"800\" height=\"450\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-10-Update-Adobe-Experience-Platform-AI-Assistant.mp4?_=1\" \/><a href=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-10-Update-Adobe-Experience-Platform-AI-Assistant.mp4\">https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-10-Update-Adobe-Experience-Platform-AI-Assistant.mp4<\/a><\/video><\/div>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>Capabilities<\/strong><\/h2>\n<ul style=\"text-align: justify;\">\n<li><strong>Operational Efficiency<\/strong>: AEP AI Assistant provides instant insights for operational tasks, reducing time and effort in problem-solving and support.<\/li>\n<li><strong>Content Creation &amp; Automation<\/strong>: It enables automated marketing content generation (including images from Adobe Firefly) and data organization, ensuring adherence to brand standards.<\/li>\n<li><strong>Predictive Analytics<\/strong>: Future updates will offer predictive insights and actionable recommendations to optimize marketing outcomes.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"size-full wp-image-42585 aligncenter\" src=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Dublicated-Audiences.png\" alt=\"\" width=\"624\" height=\"733\" srcset=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Dublicated-Audiences.png 624w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Dublicated-Audiences-255x300.png 255w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Dublicated-Audiences-128x150.png 128w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>How to access AEP AI Assistant<\/strong><\/h2>\n<h3 style=\"text-align: justify;\">Permissions<\/h3>\n<ul style=\"text-align: justify;\">\n<li><strong>Admin Setup<\/strong>: Your administrator must first grant permission for users to use the AI Assistant. This is done through the Permissions UI, where access can be granted or revoked.<\/li>\n<li><strong>Enable AI Assistant Permission<\/strong>: As an admin, you can add the \u201cEnable AI Assistant\u201d permission to a user\u2019s role, allowing them to access the AI Assistant within your organization.<\/li>\n<li><strong>View Operational Insights Permission<\/strong>: Additionally, as an admin, you can grant the \u201cView Operational Insights\u201d permission to a user\u2019s role. This lets them use the AI Assistant\u2019s operational insights features (beta).<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"size-full wp-image-42589 aligncenter\" src=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Permission.png\" alt=\"\" width=\"624\" height=\"244\" srcset=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Permission.png 624w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Permission-300x117.png 300w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Permission-150x59.png 150w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/><\/p>\n<p style=\"text-align: justify;\">You can use the permissions UI to grant permissions to use AI Assistant in Experience Platform and Journey Optimizer. Read this documentation for information on how to access AI Assistant in Customer Journey Analytics.<\/p>\n<h3 style=\"text-align: justify;\">Access<\/h3>\n<p style=\"text-align: justify;\">To use the AI Assistant, just click on its symbol at the top right of the app.<\/p>\n<p><img decoding=\"async\" class=\"size-large wp-image-42581 aligncenter\" src=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Access-800x429.png\" alt=\"\" width=\"800\" height=\"429\" srcset=\"https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Access-800x429.png 800w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Access-300x161.png 300w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Access-150x81.png 150w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Access-768x412.png 768w, https:\/\/www.schneider.im\/media\/2024\/06\/SCHNEIDER-IT-MANAGEMENT-2024-06-12-Update-Website-Adobe-AEP-AI-Assistant-Access.png 1429w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>More information<\/strong><\/h2>\n<p style=\"text-align: justify;\">For the <strong>announcement<\/strong>, please visit: <a href=\"https:\/\/news.adobe.com\/news\/news-details\/2024\/Media-Alert-Adobe-Announces-General-Availability-of-Adobe-Experience-Platform-AI-Assistant-Supercharging-Enterprise-Productivity\/default.aspx\">https:\/\/news.adobe.com\/news\/news-details\/2024\/Media-Alert-Adobe-Announces-General-Availability-of-Adobe-Experience-Platform-AI-Assistant-Supercharging-Enterprise-Productivity\/default.aspx<\/a>.<\/p>\n<p style=\"text-align: justify;\">For the <strong>product page<\/strong>, please visit: <a href=\"https:\/\/business.adobe.com\/products\/sensei\/ai-assistant.html\">https:\/\/business.adobe.com\/products\/sensei\/ai-assistant.html<\/a>.<\/p>\n<p style=\"text-align: justify;\">More info on <strong>AI Assistant in Adobe Experience Platform<\/strong>, please visit: <a href=\"https:\/\/experienceleague.adobe.com\/en\/docs\/experience-platform\/ai-assistant\/home\">https:\/\/experienceleague.adobe.com\/en\/docs\/experience-platform\/ai-assistant\/home<\/a>.<\/p>\n<p style=\"text-align: justify;\">Learn how to <strong>access AI Assistant in Experience Platform<\/strong> here: <a href=\"https:\/\/experienceleague.adobe.com\/en\/docs\/experience-platform\/ai-assistant\/access\">https:\/\/experienceleague.adobe.com\/en\/docs\/experience-platform\/ai-assistant\/access<\/a>.<\/p>\n<p style=\"text-align: justify;\">For our <strong>vendor page<\/strong> of <strong>Adobe<\/strong>, please visit: <a href=\"https:\/\/www.schneider.im\/software\/adobe\/\">https:\/\/www.schneider.im\/software\/adobe<\/a>.<\/p>\n<p style=\"text-align: justify;\">Please <a href=\"https:\/\/www.schneider.im\/contact\/\">contact us<\/a> for <strong>expert services<\/strong> on your specific Adobe software and online services requirements and to <strong>request a quote today<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective June 6, 2024, Adobe Experience Platform (AEP) AI Assistant is generally available. This already included tool brings AI-capabilities in a chatbot style to the AEP. You can access AI Assistant in Adobe Experience Platform, Adobe Real-Time CDP, Adobe Journey Optimizer, and Customer Journey Analytics for free. For more info on AI Assistant for Acrobat [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":42432,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[698],"tags":[],"class_list":["post-42572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adobe-experience-cloud"],"_links":{"self":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts\/42572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/comments?post=42572"}],"version-history":[{"count":4,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts\/42572\/revisions"}],"predecessor-version":[{"id":53944,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts\/42572\/revisions\/53944"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/media\/42432"}],"wp:attachment":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/media?parent=42572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/categories?post=42572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/tags?post=42572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}