{"id":62722,"date":"2025-08-13T14:17:19","date_gmt":"2025-08-13T12:17:19","guid":{"rendered":"https:\/\/www.schneider.im\/?p=62722"},"modified":"2025-08-13T14:20:54","modified_gmt":"2025-08-13T12:20:54","slug":"omnissa-workspace-one-and-horizon-basic-support-and-academic-skus-retired","status":"publish","type":"post","link":"https:\/\/www.schneider.im\/lu\/omnissa-workspace-one-and-horizon-basic-support-and-academic-skus-retired\/","title":{"rendered":"Omnissa Workspace ONE and Horizon: Basic Support and Academic SKUs retired"},"content":{"rendered":"<p style=\"text-align: justify;\">Effective August 2025, Omnissa (formerly part of VMware) <strong>removed Basic Support and Academic SKUs for Workspace ONE and Horizon<\/strong> from its price list, making them no longer available for purchase.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"aligncenter wp-image-44371 size-large\" src=\"https:\/\/www.schneider.im\/media\/2024\/08\/SCHNEIDER-IT-MANAGEMENT-2024-08-07-Update-Website-Omnissa-the-former-VMware-End-User-Computing-business-mp4-image-800x450.png\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.schneider.im\/media\/2024\/08\/SCHNEIDER-IT-MANAGEMENT-2024-08-07-Update-Website-Omnissa-the-former-VMware-End-User-Computing-business-mp4-image-800x450.png 800w, https:\/\/www.schneider.im\/media\/2024\/08\/SCHNEIDER-IT-MANAGEMENT-2024-08-07-Update-Website-Omnissa-the-former-VMware-End-User-Computing-business-mp4-image-300x169.png 300w, https:\/\/www.schneider.im\/media\/2024\/08\/SCHNEIDER-IT-MANAGEMENT-2024-08-07-Update-Website-Omnissa-the-former-VMware-End-User-Computing-business-mp4-image-150x84.png 150w, https:\/\/www.schneider.im\/media\/2024\/08\/SCHNEIDER-IT-MANAGEMENT-2024-08-07-Update-Website-Omnissa-the-former-VMware-End-User-Computing-business-mp4-image-768x432.png 768w, https:\/\/www.schneider.im\/media\/2024\/08\/SCHNEIDER-IT-MANAGEMENT-2024-08-07-Update-Website-Omnissa-the-former-VMware-End-User-Computing-business-mp4-image.png 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>Basic Support: End of Availability<\/strong><\/h2>\n<h3 style=\"text-align: justify;\">What is changing?<\/h3>\n<p style=\"text-align: justify;\"><strong>Basic support SKUs were removed from price books<\/strong>. Going forward, <strong>only Production support<\/strong> will be <strong>available<\/strong>.<\/p>\n<h3 style=\"text-align: justify;\">Impact on existing customers:<\/h3>\n<ul style=\"text-align: justify;\">\n<li>Customers with Basic support can <strong>continue until their current term ends<\/strong>.<\/li>\n<li><strong>At renewal or when adding licenses<\/strong>, customers must <strong>switch to the superior Production support<\/strong>.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\">Key difference:<\/h3>\n<ul style=\"text-align: justify;\">\n<li><strong>Basic support<\/strong>: Business hours, noncritical issues.<\/li>\n<li><strong>Production support<\/strong>: 24\/7 coverage for production environments.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>Academic (-A) SKU: End of Availability<\/strong><\/h2>\n<h3 style=\"text-align: justify;\"><strong>What is changing?<\/strong><\/h3>\n<p style=\"text-align: justify;\"><strong>Academic Stock Keeping Units (SKU) retired<\/strong>. Instead, education customers can <strong>choose from<\/strong>:<\/p>\n<table>\n<thead>\n<tr>\n<td><strong>Plan Name<\/strong><\/td>\n<td>What\u2019s Included<\/td>\n<td>Best For<\/td>\n<td>Monthly Price (MSRP)<\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Workspace ONE Education Essentials<\/strong><\/td>\n<td>Basic mobile and tablet management tools (Workspace ONE Mobile Essentials)<\/td>\n<td>Primary and secondary schools managing student devices<\/td>\n<td>$1.20 per device<\/td>\n<\/tr>\n<tr>\n<td><strong>Workspace ONE for Education<\/strong><\/td>\n<td>Advanced device management (Workspace ONE UEM Essentials) + Remote support tools (Workspace ONE Assist)<\/td>\n<td>Universities and institutions managing multiple platforms and needing remote IT support<\/td>\n<td>$3.00 per device<\/td>\n<\/tr>\n<tr>\n<td><strong>Commercial Workspace ONE (-C) Offerings<\/strong><\/td>\n<td>Full-featured enterprise versions of Workspace ONE<\/td>\n<td>Any organization preferring standard commercial licensing<\/td>\n<td>Varies by SKU and discount tier<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>Impact on existing customers:<\/strong><\/h2>\n<ul style=\"text-align: justify;\">\n<li><strong>No change until renewal.<\/strong><\/li>\n<li><strong>At renewal<\/strong>, customers must <strong>choose one of the new education offers or switch to commercial SKUs<\/strong>.<\/li>\n<li><strong>Add-ons<\/strong> like Experience Management or Assist must be purchased <strong>at standard commercial rates<\/strong>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>What You Should Do<\/strong><\/h2>\n<ul style=\"text-align: justify;\">\n<li><strong>Review<\/strong> your current support and licensing <strong>setup<\/strong>.<\/li>\n<li><strong>Prepare for renewal<\/strong> with Production support or new education SKUs.<\/li>\n<li><strong>Adjust your budget<\/strong><\/li>\n<li><strong>Contact your Omnissa licensing advisor at SCHNEIDER IT MANAGEMENT<\/strong> to ensure compliance and avoid unexpected costs.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"aligncenter wp-image-56296 size-large\" src=\"https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-800x533.jpg\" alt=\"\" width=\"800\" height=\"533\" srcset=\"https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-800x533.jpg 800w, https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-500x333.jpg 500w, https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-150x100.jpg 150w, https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-768x512.jpg 768w, https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-1536x1024.jpg 1536w, https:\/\/www.schneider.im\/media\/2025\/03\/SCHNEIDER-IT-MANAGEMENT-2025-03-11-Graphics-Office-People-8476-2048x1365.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\"><strong>Need help navigating these changes?<\/strong><\/h2>\n<p style=\"text-align: justify;\">Reach out to our Omnissa licensing experts at <a href=\"https:\/\/www.schneider.im\/contact\/\">SCHNEIDER IT MANAGEMENT<\/a> for tailored guidance.<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>Effective August 2025, Omnissa (formerly part of VMware) removed Basic Support and Academic SKUs for Workspace ONE and Horizon from its price list, making them no longer available for purchase. &nbsp; &nbsp; Basic Support: End of Availability What is changing? Basic support SKUs were removed from price books. Going forward, only Production support will be [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":44351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[783],"tags":[],"class_list":["post-62722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-omnissa"],"_links":{"self":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts\/62722","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/comments?post=62722"}],"version-history":[{"count":3,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts\/62722\/revisions"}],"predecessor-version":[{"id":62725,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/posts\/62722\/revisions\/62725"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/media\/44351"}],"wp:attachment":[{"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/media?parent=62722"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/categories?post=62722"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.im\/lu\/wp-json\/wp\/v2\/tags?post=62722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}