Until June 30, 2026, Microsoft launched a limited-time global promotion offering 40% off the list price for Dynamics 365 Contact Center products. The offer is available to commercial customers only.
It applies to the following products:
- Dynamics 365 Contact Center (Digital + Voice)
- Dynamics 365 Contact Center Voice
- Dynamics 365 Customer Service Premium
There is no minimum seat requirement, and the promotion cannot be combined with other discounts.
What is Dynamics 365 Contact Center?
Dynamics 365 Contact Center is a cloud-based Contact Center as a Service (CCaaS) solution powered by Microsoft Copilot, an AI assistant. It enables organizations to manage customer interactions across voice, chat, email, SMS, and social channels in a unified platform.
The solution integrates with existing Customer Relationship Management (CRM) systems, including Dynamics 365 and third-party platforms. It also works natively with Microsoft Teams Phone, allowing businesses with existing telephony infrastructure to expand into full contact center capabilities.
Key Features
- Omnichannel Communication
Handle customer interactions across multiple channels from a single interface. - AI-Powered Self-Service
Includes chatbots and Interactive Voice Response (IVR) powered by Copilot and Nuance technology for automated support. - Intelligent Routing
Uses Unified Routing to connect customers with the most suitable agent based on context and skills. - Agent Assistance
Provides real-time transcription, sentiment analysis, translation, and suggested responses to improve agent efficiency. - 360-Degree Customer View
Displays complete customer history and data for personalized service. - Analytics and Reporting
Offers real-time dashboards and AI-driven insights to monitor performance and detect trends.
Licensing
The promotion is available through Microsoft’s Cloud Solution Provider (CSP) program and enterprise agreements. Customers must purchase the promotional Stock Keeping Unit (SKU) to receive the discounted pricing.
- No Minimum Purchase
The discount applies regardless of the number of licenses. - Standalone or Add-On Options
Dynamics 365 Contact Center can be licensed independently or as part of Customer Service Premium, which includes contact center features. - Non-Stackable
The 40% discount cannot be combined with other offers. - Expert Guidance
For tailored licensing advice, contact SCHNEIDER IT MANAGEMENT, your certified Microsoft partner. Our experts help determine the best licensing mix and ensure compliance with Microsoft’s policies.
More Information
- Microsoft Dynamics 365 Contact Center:
https://www.microsoft.com/en-us/dynamics-365/products/contact-center - Microsoft Announcement Blog:
https://blogs.microsoft.com/blog/2024/06/04/announcing-dynamics-365-contact-center-a-copilot-first-cloud-contact-center-to-transform-service-experiences/ - Microsoft Documentation:
https://learn.microsoft.com/en-us/dynamics365/contact-center/
For our Microsoft page, please visit: https://www.schneider.im/software/microsoft.
Please contact us for expert services on your specific Microsoft software and online services requirements and to request a quote today.
