Key Components
- Hands-On Experience: Engage directly with the Dynamics 365 Customer Service Hub to manage cases, queues, and entitlements.
- Service Configuration: Learn how to configure customer service processes, including SLAs, routing rules, and automatic case creation.
- Knowledge Management: Gain expertise in creating and managing knowledge articles that enhance service delivery.
- Case Management Proficiency: Develop skills in efficiently handling customer cases from initiation to resolution.
- Practical Lab Sessions: Participate in lab exercises to reinforce learning and apply concepts in realistic scenarios.
Your Benefits
- Expert Services: Get first-hand insights and guidance from the experts.
- Improved Customer Satisfaction: Enhance your customer service capabilities to better meet client needs.
- Time Savings: Streamline service processes, leading to faster response times and case resolutions.
- Future-Ready Skills: Equip your team with the latest trends and best practices in customer service management.
- Networking Opportunities: Connect with peers and experts in the field, expanding your professional network.