Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment, and identify problem areas. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences.
Microsoft Dynamics 365 Customer Service Insights is available in the licensing programs according to the categories.
For further information about Microsoft Dynamics 365 Customer Service Insights, please visit: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview.
