Microsoft Frontline Worker: new additions

From February to April 2024, Microsoft has introduced a variety of new frontline worker licenses. Most of them are Microsoft Intune-related. These join the additions from January 2024.


New Frontline Worker licenses

All new additions are licensed as User Subscription Licenses (USL). Hence, each user accessing these services or software needs to be assigned a USL. These are the new additions made between February and April of 2024:

  • Cloud PKI Frontline Worker
  • Intune Advanced Analytics Frontline Worker
  • Intune Endpoint Privilege Management Frontline Worker
  • Intune Enterprise Application Management Frontline Worker
  • Intune Plan 2 Frontline Worker
  • Intune Remote Help Frontline Worker
  • Intune Suite Frontline Worker
  • Teams Phone Standard Frontline Worker


Why do organizations need Frontline Worker licenses?

Microsoft Frontline Worker licenses play a crucial role in empowering frontline workers within organizations. Here’s why they are essential:

  • Tailored for Mobile Workforce: Frontline workers often operate in dynamic environments, interacting directly with customers or the public. These licenses are optimized for mobile use, allowing frontline workers to stay connected while on the move.
  • Cost-effective: These licenses offer a price advantage by being more affordable than comprehensive licenses, making it accessible for a larger segment of the workforce.
  • Streamlined Features: While they come at a reduced cost, they include a reduced selection of features tailored to meet the essential needs of frontline workers without overwhelming them with unnecessary tools.
  • Specific Industry Needs: Different industries have unique requirements. Microsoft Frontline Worker licenses are designed to meet the needs of various sectors, including retail, manufacturing, healthcare, and hospitality.
  • Closing Technology Gaps: Historically, frontline workers have faced technology gaps that hindered their access to essential tools. Microsoft’s focus on these licenses aims to bridge those gaps and provide equal opportunities for all levels of an organization.


More information

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