Microsoft Teams Phone PSTN: Pilot Onboarding Service (10 Days)

Our Service

The Teams Phone Pilot 10 days is an intensive program aimed at helping organizations validate their Teams Phone production capabilities. This service focuses on enabling seamless connectivity to the Public Switched Telephone Network (PSTN) and tailoring features like call queues to meet specific business needs. Over the course of the engagement, experts will assist with setting up call quality dashboards, designing emergency calling protocols, and finalizing the architecture plans necessary for widespread deployment. The pilot is flexible, spanning 2 to 4 weeks, and supports up to 1,000 phone-enabled users across three sites or lines of business. This initiative is essential for ensuring a smooth transition to Teams Phone, fostering confidence in the implementation process.

Key Components

PSTN Connectivity Setup: Validate and set up Teams Phone Public Switched Telephone Network (PSTN) services aligned with your business objectives.
Feature Customization: Configure essential features such as call queues tailored to enhance your operational efficiency.
Call Quality Dashboard: Establish templates for monitoring call quality metrics to ensure optimal service delivery.
Emergency Calling Design: Design and implement emergency calling services to meet regulatory and safety requirements.
High-Level Solution Architecture: Confirm a preliminary solution architecture to facilitate a detailed low-level implementation plan.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Flexible Engagements: Choose from tailored pilot scopes and durations lasting 2 to 4 weeks based on your specific needs.
Comprehensive Resource Planning: Receive clear timelines and resource confirmations to streamline the deployment process.
Broad Deployment Confidence: Build a solid foundation for a successful production rollout with expert-led guidance.
Multi-Site Support: Effectively manage pilot deployments across up to 3 sites and accommodate up to 1,000 Phone Enabled Users.

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We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

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