Microsoft Services
Proof of Concepts

Microsoft Dynamics 365 Customer Service: Copilot Proof of Concept (1 Day)

Request more info

Our Service

The Activate - Dynamics 365 Customer Service - Copilot service enhances the customer service experience by empowering agents with the tools they need to provide personalized support. This program emphasizes multi-channel communication, enabling agents to manage requests seamlessly across various platforms. By leveraging advanced productivity features, agents can enhance their workflows while maintaining focus on customer needs. The service facilitates efficient handling of multiple sessions and interactions with various applications, ensuring that agents can deliver exceptional service and build lasting customer relationships.

Key Components

  • Omnichannel Engagement: Support customer interactions across multiple channels seamlessly to enhance user experience.
  • Contextual Awareness: Enable agents to manage multiple sessions without losing context, ensuring rapid and relevant responses.
  • Productivity Tools: Integrate advanced tools that streamline workflows and enhance agent efficiency.
  • Customizable Modules: Choose from various modules such as Omnichannel for Customer Service or Copilot to meet specific business needs.
  • Performance Insights: Access analytics and reporting features that help in assessing service delivery effectiveness and agent performance.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Customer Personalization: Tailor customer experiences based on insights to foster long-term loyalty.
  • Enhanced Agent Productivity: Empower agents with tools that significantly reduce response times and improve service delivery.
  • Comprehensive Support: Benefit from ongoing assistance and resources that ensure successful implementation and usage of the service.
  • Scalability: Adapt the features and functionalities to grow alongside your business and changing customer needs.
SCHNEIDER IT MANAGEMENT Logo
Microsoft Solutions Partner

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Popular Alternatives

Microsoft 365: Frontline Worker Proof of Concept (2 Days)

The Frontline Worker Workshop – 2 Day is designed to boost the adoption of Microsoft 365 for frontline workers. This program helps organizations identify key business scenarios that lead to significant outcomes. With a flexible schedule, participants can engage in

Microsoft SharePoint Online: Migration Acceleration Proof of Concept (3 Days)

The SharePoint Online Workshop is a focused three-day program aimed at supporting your migration or implementation of SharePoint Online. Throughout this engagement, our experts will provide comprehensive guidance on readiness assessments, planning strategies, and effective implementation practices. Emphasis will be

Microsoft Teams Adoption Gamification Proof of Concept (3 Days)

Gamify Teams Adoption is an innovative solution developed to enhance the integration of Microsoft Teams within organizations by leveraging gamification techniques. Through a platform called Adoptify, users engage in various activities, referred to as Quests, which promote collaboration and knowledge

Microsoft Purview: Data Classification Proof of Concept (2 Days)

The Activate Microsoft 365 Security and Compliance: Purview Data Classification service is a focused program aimed at equipping organizations with essential skills to identify sensitive data effectively. Over a dedicated period, participants will learn to establish a robust Data Classification

Microsoft Dev Box: Proof of Concept (2 Days)

The Proof of Concept for Microsoft Dev Box is a focused 2-day program aimed at development teams looking to leverage Microsoft Dev Box effectively. This service provides hands-on experience with the platform, emphasizing its capabilities for streamlining development workflows and

Microsoft 365 Defender: Activation Proof of Concept (2 Days)

Activate Microsoft Defender for Office 365 is a crucial service designed to enhance your organization’s cybersecurity posture against email threats, harmful links, and collaborative tool risks. It effectively utilizes features such as Safe Attachments, which block harmful files, and Safe

Load More
No more Architecture Services to show.
Go to Proof of Concepts

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Promotion Microsoft Windows 365 dans CSP : économisez 20 %

Jusqu’au 31 octobre 2025, vous bénéficiez d’une 20% de réduction sur toutes les configurations PC cloud disponibles dans toutes les éditions de Windows 365. Cette promotion s’applique aux nouveaux clients de Windows 365 qui achètent chez SCHNEIDER IT MANAGEMENT dans le cadre du programme Cloud Solution Provider (CSP).   Détails

Continuer la lecture »
2025-05-15

Microsoft Entra Permissions Management : Fin de vie

À compter d’avril 2025, Microsoft a annoncé l‘abandon de la licence autonome pour Microsoft Entra Permissions Management (MEPM). Ce produit sera supprimé des Product Terms et ne sera plus disponible. Le produit sera complètement retiré du marché et le support sera arrêté le 1er octobre 2025.   Pourquoi ce changement

Continuer la lecture »
2025-05-15