Microsoft Dynamics 365 Customer Service: Copilot Proof of Concept (1 Day)

Our Service

The Activate - Dynamics 365 Customer Service - Copilot service enhances the customer service experience by empowering agents with the tools they need to provide personalized support. This program emphasizes multi-channel communication, enabling agents to manage requests seamlessly across various platforms. By leveraging advanced productivity features, agents can enhance their workflows while maintaining focus on customer needs. The service facilitates efficient handling of multiple sessions and interactions with various applications, ensuring that agents can deliver exceptional service and build lasting customer relationships.

Key Components

Omnichannel Engagement: Support customer interactions across multiple channels seamlessly to enhance user experience.
Contextual Awareness: Enable agents to manage multiple sessions without losing context, ensuring rapid and relevant responses.
Productivity Tools: Integrate advanced tools that streamline workflows and enhance agent efficiency.
Customizable Modules: Choose from various modules such as Omnichannel for Customer Service or Copilot to meet specific business needs.
Performance Insights: Access analytics and reporting features that help in assessing service delivery effectiveness and agent performance.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Customer Personalization: Tailor customer experiences based on insights to foster long-term loyalty.
Enhanced Agent Productivity: Empower agents with tools that significantly reduce response times and improve service delivery.
Comprehensive Support: Benefit from ongoing assistance and resources that ensure successful implementation and usage of the service.
Scalability: Adapt the features and functionalities to grow alongside your business and changing customer needs.

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