Effective August 2025, Omnissa (formerly part of VMware) removed Basic Support and Academic SKUs for Workspace ONE and Horizon from its price list, making them no longer available for purchase.
Basic Support: End of Availability
What is changing?
Basic support SKUs were removed from price books. Going forward, only Production support will be available.
Impact on existing customers:
- Customers with Basic support can continue until their current term ends.
- At renewal or when adding licenses, customers must switch to the superior Production support.
Key difference:
- Basic support: Business hours, noncritical issues.
- Production support: 24/7 coverage for production environments.
Academic (-A) SKU: End of Availability
What is changing?
Academic Stock Keeping Units (SKU) retired. Instead, education customers can choose from:
| Plan Name | What’s Included | Best For | Monthly Price (MSRP) |
| Workspace ONE Education Essentials | Basic mobile and tablet management tools (Workspace ONE Mobile Essentials) | Primary and secondary schools managing student devices | $1.20 per device |
| Workspace ONE for Education | Advanced device management (Workspace ONE UEM Essentials) + Remote support tools (Workspace ONE Assist) | Universities and institutions managing multiple platforms and needing remote IT support | $3.00 per device |
| Commercial Workspace ONE (-C) Offerings | Full-featured enterprise versions of Workspace ONE | Any organization preferring standard commercial licensing | Varies by SKU and discount tier |
Impact on existing customers:
- No change until renewal.
- At renewal, customers must choose one of the new education offers or switch to commercial SKUs.
- Add-ons like Experience Management or Assist must be purchased at standard commercial rates.
What You Should Do
- Review your current support and licensing setup.
- Prepare for renewal with Production support or new education SKUs.
- Adjust your budget
- Contact your Omnissa licensing advisor at SCHNEIDER IT MANAGEMENT to ensure compliance and avoid unexpected costs.
Need help navigating these changes?
Reach out to our Omnissa licensing experts at SCHNEIDER IT MANAGEMENT for tailored guidance.
