Microsoft Dynamics 365 Customer Service: Customer Engagement Introduction to Customer Service Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Introduction to Customer Service is a comprehensive one-day training session aimed at familiarizing participants with the Dynamics 365 Customer Service Hub app. Attendees will engage in hands-on activities that cover critical functionalities such as case and queue management, entitlements, and knowledge article creation. Additionally, the workshop emphasizes configuring essential customer service components like service level agreements (SLAs), routing rules, and automatic case generation. This interactive experience is designed to enhance practical skills in customer service management.

Key Components

Hands-On Experience: Engage directly with the Dynamics 365 Customer Service Hub to manage cases, queues, and entitlements.
Service Configuration: Learn how to configure customer service processes, including SLAs, routing rules, and automatic case creation.
Knowledge Management: Gain expertise in creating and managing knowledge articles that enhance service delivery.
Case Management Proficiency: Develop skills in efficiently handling customer cases from initiation to resolution.
Practical Lab Sessions: Participate in lab exercises to reinforce learning and apply concepts in realistic scenarios.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Satisfaction: Enhance your customer service capabilities to better meet client needs.
Time Savings: Streamline service processes, leading to faster response times and case resolutions.
Future-Ready Skills: Equip your team with the latest trends and best practices in customer service management.
Networking Opportunities: Connect with peers and experts in the field, expanding your professional network.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft SQL Server: Hands-on Troubleshooting Remote Open Workshop (3 Days)

The WorkshopPLUS Remote – SQL Server: Hands-on Troubleshooting is a comprehensive three-day program aimed at IT professionals seeking to enhance their troubleshooting abilities for SQL Server environments. Participants will engage in lectures, whiteboard discussions, and practical scenarios that emphasize problem-solving

Microsoft Purview Data Governance Adoption and Execution Workshop (3 Days)

The Upskilling Execution for Deploying Data Governance with Microsoft Purview is a comprehensive 3-day workshop aimed at enhancing your team’s proficiency in data governance. Throughout this engagement, participants will acquire essential skills for the effective adoption, management, and oversight of

Microsoft Teams: Advanced Support Open Workshop (1 Day)

The WorkshopPLUS – Advanced Support for Microsoft Teams is a one-day open workshop aimed at enhancing the skills of IT professionals and support teams. This course delves into advanced techniques for addressing complex client issues within the Microsoft Teams environment.

Microsoft 365 Security and Compliance: Microsoft Purview Closed Workshop (3 Days)

The WorkshopPLUS Remote – Microsoft 365 Security and Compliance: Microsoft Purview is an in-depth program designed for organizations seeking to meet compliance requirements. Through this workshop, attendees will explore how to effectively utilize Microsoft Purview to address compliance mandates relevant

Microsoft Azure SQL DB: Infrastructure as a Service Closed Workshop (3 Days)

The WorkshopPLUS – Microsoft Azure: Infrastructure as a Service is a focused three-day program tailored for architects, IT professionals, and developers. Attendees will explore the capabilities of the Microsoft Azure cloud platform, particularly in deploying applications using Azure SQL Database.

Microsoft Dynamics 365 for Finance and Operations: Integration Workshop (3 Days)

The WorkshopPLUS – Dynamics 365 for Finance and Operations Integration is an in-depth three-day program tailored for architects, developers, and administrators working with Dynamics 365 for Finance and Operations. This session focuses on various data integration techniques, teaching participants when

Microsoft Windows Server: Vital Signs Part 1 Remtoe Closed Workshop (3 Days)

The WorkshopPLUS Remote – Windows Server: Vital Signs – Part 1 is a three-day course aimed at equipping participants with essential skills to assess and maintain the health of Windows Server environments. Throughout the workshop, attendees will dive deep into

Microsoft Office 365: Content Search and eDiscovery Case Management Open Workshop (1 Day)

The WorkshopPLUS – Office 365: Content Search and eDiscovery Case Management is a comprehensive one-day event aimed at equipping participants with essential knowledge on utilizing eDiscovery tools within the Security and Compliance Center. Experts will guide attendees through the processes

Microsoft Endpoint Configuration Manager: Operating System Deployment Closed Workshop (4 Days)

The WorkshopPLUS on Microsoft Endpoint Configuration Manager: Operating System Deployment is a hands-on program dedicated to empowering professionals with the knowledge to effectively customize and troubleshoot OS deployment in Microsoft’s Configuration Manager. Over the course of the workshop, participants will

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Promotion Microsoft 365 E3/E5 dans CSP : économisez 15%

Jusqu’au 30 septembre 2025, une promotion offre 15 % de réduction sur Microsoft 365 E3/E5 aux nouveaux clients éligibles de Microsoft 365 E3/E5 dans le programme de licence Cloud Solution Provider (CSP). Cette offre est intéressante pour les organisations en transition depuis, par exemple, Office 365 E3 ou un concurrent

Continuer la lecture »

2025-07-02

Promotion Microsoft 365 Copilot: Économisez 15 %

Jusqu’au 30 septembre 2025, Microsoft offre une réduction de 15 % pour l’achat de 10 à 2400 sièges de Microsoft 365 Copilot dans le cadre du Cloud Solution Provider (CSP) programme. Le 21 avril 2025, le plafond de licences est passé de 300 à 2400 licences. Le 24 juin 2025,

Continuer la lecture »

2025-07-02

Microsoft Azure Communication Services: Gestion d’un volume important de courriels

Depuis le 20 juin 2025, Microsoft a introduit Azure Communication Services (ACS), une solution puissante pour l’envoi de gros volumes de communications, comme les courriels. Cette solution est particulièrement intéressante pour les organisations qui sont confrontées aux limites des plateformes de messagerie traditionnelles telles qu’Exchange Online. Cet article explique ACS

Continuer la lecture »

2025-07-02