Microsoft Nuance IVR Roadmap Assessment

Our Service

The Nuance IVR Assessment - Roadmap is a thorough evaluation of customer interaction strategies, spanning over several days. This assessment analyzes current IVR metrics and call handling practices, identifying key caller intents and aligning them with best industry standards. It focuses on optimizing customer journeys by leveraging existing data and benchmarks. The outcome includes a detailed definition of targeted use cases for the Nuance Cloud IVR system and a comprehensive benefit analysis, providing valuable insights for informed decision-making and effective implementation.

Key Components

Comprehensive Data Analysis: Examine existing customer interaction data alongside industry benchmarks to establish optimal journey recommendations.
IVR Metrics Review: Conduct a meticulous evaluation of current IVR performance metrics, focusing on agent call handling procedures and reason codes.
Industry Intent Identification: Identify prevalent caller intents to align your strategies with industry best practices.
Use Case Development: Define and recommend target use cases tailored for the Nuance Cloud IVR system to ensure a seamless transition.
Benefit Analysis: Deliver a thorough analysis of the potential benefits from the defined use cases to support informed decision-making.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Experience: Enhance the quality of customer interactions through optimized IVR journeys.
Strategic Alignment: Ensure strategies are aligned with best practices in the industry, driving operational efficiency.
Data-Driven Decisions: Make informed choices based on comprehensive analysis and actionable recommendations.
Future-Ready IVR: Position your organization to leverage advanced IVR capabilities for ongoing improvements and scalability.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Azure Migrate: Migrating And Modernizing Virtual Machines To Azure Go-Live Assessment (1 Day)

The Go-Live Assessment for Migrating and Modernizing Virtual Machines to Azure is a one-day workshop aimed at evaluating your Azure pre-production workload. This session guides you through establishing a go-live strategy, with a focus on both technical and operational decision-making.

Microsoft Azure Synapse SQL Pool: Health Assessment and Optimization

The Azure Synapse SQL Pool Health Check is a comprehensive engagement tailored for IT departments striving to optimize their enterprise data management. Spanning multiple days, this assessment focuses on evaluating and fine-tuning your Azure Synapse environment to ensure it effectively

Microsoft Office 365 Project Online Best Practices Assessment

The Office 365 Project Online Best Practices Review is an in-depth evaluation of your Project Online Enterprise Project and Portfolio Management (PPM) solution. This engagement spans several days, focusing on critical components to assess the overall health of your Project

Microsoft Azure Synapse: Analytics Deployment with MIDP Lakehouse Architecture Go-Live Assessment

The Go-Live Assessment for Deploying Analytics with MIDP Lakehouse Architecture is a comprehensive engagement aimed at optimizing your Azure Synapse pre-production workload. Over several days, participants will collaboratively evaluate the workload and develop a strategic Go-Live plan to ensure smooth

Microsoft FinOps Assessment

The FinOps Assessment is a strategic engagement aimed at decision-makers in IT and Finance, tailored to evaluate the current state of an organization’s FinOps journey. This workshop explores the eighteen capabilities outlined by the FinOps Foundation, which are organized into

Microsoft Well-Architected Framework Go-Live Assessment and Planning Session

The Well-Architected Go-Live Assessment is a comprehensive evaluation aimed at determining the readiness of your workload for production deployment. Over a span of a few days, the experts guide you through critical technical and operational considerations, leading to a definitive

Microsoft Azure Synapse: Analytics Deployment with MIDP Lakehouse Architecture Well-Architected Assessment

The Establish Well-Architected for Deploying Analytics with MIDP Lakehouse Architecture is a comprehensive assessment designed to guide organizations through critical technical and operational decision-making for their analytics infrastructure. Over the course of this evaluation, participants will explore pathways to achieve

Microsoft Purview Optimization Assessment

The Microsoft Purview Optimization Assessment is a comprehensive evaluation designed to enhance your organization’s compliance management. Over several days, experts will guide participants in configuring Compliance Manager for effective assessment creation while focusing on key regulations relevant to your organization.

Microsoft Data Governance Assessment

The workshop on Establishing Well-Architected for Data Governance is a comprehensive 3-day event tailored for organizations seeking to enhance their data management capabilities. Participants will engage with experts to assess their current architecture against key principles, including reliability, cost efficiency,

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Windows 365 CSP Promotion: Save 20%

Until October 31, 2025, get a 20% discount on all Cloud PC configurations available in all Windows 365 editions. This promotion is available to new-to-Windows 365 customers purchasing from SCHNEIDER IT MANAGEMENT in the Cloud Solution Provider (CSP) program. Promotion Details Duration: May 1, 2025, to October 31, 2025

2025-05-15

Microsoft Windows 10 Cloud Managed Extended Security Updates

Effective April 2025, Microsoft has added Windows 10 Extended Security Update (ESU) Cloud Managed licenses to the Product Terms. These licenses are aimed at organizations managing updates using Microsoft Intune or Windows Autopatch and will be offered at a 25% discount from the regular ESUs. What are Windows 10

2025-05-15

Microsoft Entra Permissions Management retirement

Effective April 2025, Microsoft announced the retirement of the standalone Microsoft Entra Permissions Management (MEPM) license. This product will be removed from the Product Terms and will no longer be available. The product will be fully retired, and support will be discontinued on October 1, 2025. Why this change?

2025-05-15