Microsoft Nuance IVR Roadmap Assessment

Our Service

The Nuance IVR Assessment - Roadmap is a thorough evaluation of customer interaction strategies, spanning over several days. This assessment analyzes current IVR metrics and call handling practices, identifying key caller intents and aligning them with best industry standards. It focuses on optimizing customer journeys by leveraging existing data and benchmarks. The outcome includes a detailed definition of targeted use cases for the Nuance Cloud IVR system and a comprehensive benefit analysis, providing valuable insights for informed decision-making and effective implementation.

Key Components

Comprehensive Data Analysis: Examine existing customer interaction data alongside industry benchmarks to establish optimal journey recommendations.
IVR Metrics Review: Conduct a meticulous evaluation of current IVR performance metrics, focusing on agent call handling procedures and reason codes.
Industry Intent Identification: Identify prevalent caller intents to align your strategies with industry best practices.
Use Case Development: Define and recommend target use cases tailored for the Nuance Cloud IVR system to ensure a seamless transition.
Benefit Analysis: Deliver a thorough analysis of the potential benefits from the defined use cases to support informed decision-making.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Experience: Enhance the quality of customer interactions through optimized IVR journeys.
Strategic Alignment: Ensure strategies are aligned with best practices in the industry, driving operational efficiency.
Data-Driven Decisions: Make informed choices based on comprehensive analysis and actionable recommendations.
Future-Ready IVR: Position your organization to leverage advanced IVR capabilities for ongoing improvements and scalability.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Data Estate Migration to Azure SQL Well-Architected Assessment

The workshop, Establishing a Well-Architected Framework for Migrating Your Data Estate to Azure SQL, spans two days and is tailored for teams planning to transition their data systems to the Azure SQL environment. Participants will delve into critical technical and

Microsoft Azure Data Explorer Real-time Analytics Assessment

The workshop on establishing a Well-Architected framework for deploying real-time analytics using Azure Data Explorer spans over several days. This program aims to guide participants through critical technical and operational decision-making processes, enabling them to make informed Go/No-Go decisions. Attendees

Microsoft Office 365 Excel End User Computing Assessment and Remediation (3 Days)

The Office 365 Excel End User Computing Assessment and Remediation Planning Service is a focused three-day engagement aimed at organizations facing challenges with mission-critical Excel customizations. These customizations, often termed end user computing applications, can hinder the transition from older

Microsoft Office 365 Network Performance Assessment

The Office 365 Network Performance Assessment is a detailed evaluation aimed at optimizing your Office 365 network connectivity. Over a span of several days, experts will review your current network infrastructure, focusing on how your systems connect to Office 365.

Microsoft Azure Synapse: Analytics Deployment with MIDP Lakehouse Architecture Well-Architected Assessment

The Establish Well-Architected for Deploying Analytics with MIDP Lakehouse Architecture is a comprehensive assessment designed to guide organizations through critical technical and operational decision-making for their analytics infrastructure. Over the course of this evaluation, participants will explore pathways to achieve

Microsoft Azure Database for PostgreSQL: OSS DB Well-Architected Assessment

The workshop on establishing a well-architected framework for accelerating solutions with OSS databases, particularly focused on Azure Database for PostgreSQL, spans three days. It dives into critical technical and operational decision-making processes that aid participants in assessing their project’s readiness.

Microsoft FinOps Assessment

The FinOps Assessment is a strategic engagement aimed at decision-makers in IT and Finance, tailored to evaluate the current state of an organization’s FinOps journey. This workshop explores the eighteen capabilities outlined by the FinOps Foundation, which are organized into

Microsoft VDI to Azure Virtual Desktop Modernization Go-Live Assessment (3 Days)

The Go-Live Assessment for Modernizing VDI to AVD is a three-day program aimed at evaluating your Azure workloads before deployment. During this assessment, you will identify key technical and operational factors, leading to a well-informed Go/No-Go decision. The process includes

Microsoft Dynamics 365 Business Applications Success Assessment (4 Hours)

The Success Assessment for Business Applications is a 4-hour session aimed at identifying how organizations can fully leverage Microsoft Dynamics to enhance their operations. During this assessment, experts will analyze the organization’s current challenges and knowledge gaps related to business

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

SCHNEIDER IT MANAGEMENT Microsoft Enterprise Agreement (EA) Services

You want to unlock the full potential of your Microsoft Enterprise Agreement? Watch now: SCHNEIDER IT MANAGEMENT Microsoft Enterprise Agreement (EA) Services offer All-Inclusive Contract Optimization and Lifecycle Management. Maximize cost efficiency, reduce risks and improve your return on investment (ROI) with SCHNEIDER IT MANAGEMENT expert services. Get best-in-class

2025-07-16

Microsoft Exchange and Skype for Business Server Subscription Editions available

Effective July 1, 2025, Exchange Server Subscription Edition (SE) and Skype for Business Server Subscription Edition (SE) are generally available, which marks a significant licensing shift in Microsoft’s approach to on-premises server products. It aligns them with the modern lifecycle policy and transitions them from a traditional 3-year version cycle

2025-07-16

Atlassian Rovo Chat available in Atlassian Cloud products

On July 10, 2025, Atlassian officially introduced Rovo Chat, a new AI-powered assistant, in Atlassian Cloud environments, specifically within Confluence Cloud and Jira Software Cloud. This feature is designed to help teams work more efficiently by providing instant answers, summarizing content, and connecting information across tools and apps. Rovo Chat

2025-07-16