Microsoft Services
Workshops

Microsoft Office 365: Helpdesk Troubleshooting Remote Open Workshop (1 Day)

Request more info
Upcoming Open Workshops

Our Service

The WorkshopPLUS Remote - Office 365: Helpdesk Troubleshooting is a one-day event designed for helpdesk engineers seeking to enhance their skills in resolving end-user issues with Microsoft 365 Enterprise Apps. Participants will receive a foundational understanding of Office 365 and practical guidance on troubleshooting common challenges users encounter. No administrative access to the Office 365 tenant is required. This workshop aims to empower helpdesk professionals with the tools and knowledge essential for effective support.

Key Components

  • Overview of Office 365: Gain foundational knowledge about Office 365, its features, and its tools to support end-users effectively.
  • Troubleshooting Techniques: Learn best practices for diagnosing and resolving common end-user issues quickly and efficiently.
  • User Support Strategies: Develop skills to enhance user experiences through effective communication and problem-solving methodologies.
  • Hands-On Exercises: Participate in practical scenarios to apply troubleshooting techniques in real-world situations.
  • Collaboration Tips: Understand how to work alongside other IT professionals and departments to streamline support processes.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Increased Confidence: Empower your helpdesk team with the knowledge to handle issues more effectively.
  • Enhanced User Satisfaction: Improve response times and solutions for end-users, leading to a better overall experience.
  • Time Savings: Learn efficient troubleshooting techniques that minimize resolution times for common problems.
  • Skill Development: Equip your team with relevant skills and knowledge to advance their professional capabilities in Office 365 support.
SCHNEIDER IT MANAGEMENT Logo
Microsoft Solutions Partner

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Popular Alternatives

Microsoft Teams: Advanced Support Remote Closed Workshop (1 Day)

The WorkshopPLUS Remote – Advanced Support for Microsoft Teams is a one-day session crafted for individuals seeking to deepen their understanding of client support for Microsoft Teams. Building on prior training, this workshop delves into sophisticated strategies and techniques for

Microsoft Viva Connections Closed Workshop (1 Day)

The WorkshopPLUS – Journey to Microsoft Viva Connections is an in-depth, closed workshop aimed at enhancing employee experience through Microsoft 365. Over the course of two days, participants will explore the features and functionalities of Viva Connections. The experts will

Microsoft Azure Machine Learning in a Day Open Workshop (1 Day)

The WorkshopPLUS – Machine Learning in a Day is an engaging session aimed at providing a comprehensive overview of Azure Machine Learning Service. In this workshop, participants will discover various features and capabilities, including AutoML, Pipelines, Data Drift monitoring, and

Microsoft Security: Modern Authentication and Authorization Workshop (3 Days)

The WorkshopPLUS – Security: Modern Authentication and Authorization is a three-day program aimed at architects and developers tasked with building applications that operate securely in cloud environments. Participants will explore vital techniques for authentication and authorization, emphasizing protocols like OAuth2

Microsoft Enterprise Apps Modernization with Java Workshop (1 Day)

The Workshop – Modernizing Enterprise Apps with Java is a comprehensive one-day program aimed at transforming Java applications for cloud-native environments on Azure. Participants will gain insights into leveraging various frameworks and services, including App Service, Azure Kubernetes Service, and

Microsoft Entra Identity Security Technical Capability Workshop

The workshop, Show Technical Ability for Securing Identities with Entra, is a comprehensive program tailored to meet diverse customer needs. This engaging experience utilizes a flexible approach that includes illustrations, demonstrations, and interactive hackathons. Through these formats, participants will explore

Microsoft Purview Data Loss Prevention Technical Ability Workshop

The workshop on Data Security emphasizes showcasing technical capabilities through an adaptable engagement model. Over several days, participants will engage in hands-on demonstrations, illustrations, and collaborative hackathons. The focus will be on Microsoft Purview Data Loss Prevention as a key

Load More
No more Assessment Programs to show.
Go to Workshops

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Progress MOVEit WAF: Strengthen File Transfer Security

Effective July 28, 2025, Progress Software has officially launched a new add-on for its managed file transfer (MFT) solution: Progress MOVEit Web Application Firewall (WAF). This new component is designed specifically for MOVEit Transfer on-premises customers and is now available for licensing through SCHNEIDER IT MANAGEMENT.   What is MOVEit

Read More »
2025-08-06