Effective July 4, 2025, TeamViewer has introduced a new product called TeamViewer Intelligence, expanding its portfolio with advanced artificial intelligence (AI) capabilities for IT support workflows. This new solution is now available as an add-on to existing TeamViewer licenses and brings powerful automation and decision-support features to your IT operations.
What is TeamViewer Intelligence
TeamViewer Intelligence is a new AI-powered add-on developed by TeamViewer, designed to enhance IT support and service management. It uses artificial intelligence (AI) to automate repetitive tasks, provide intelligent recommendations, and improve the efficiency of IT teams. This solution integrates seamlessly with existing TeamViewer environments and is especially useful for organizations looking to modernize their IT support processes.
Key Features
- AI-powered automation of IT support workflows
- Intelligent ticket classification and routing
- Predictive issue detection and resolution suggestions
- Integration with existing IT service management (ITSM) tools
- Real-time analytics and performance dashboards
- Customizable AI models tailored to your organization’s needs
Benefits
- Reduce manual workload for IT staff by automating routine tasks
- Improve response times and service quality through intelligent recommendations
- Lower operational costs by increasing support efficiency
- Gain insights into IT performance with real-time analytics
- Enhance user satisfaction with faster and more accurate support
Use Cases
Automated Ticket Handling
TeamViewer Intelligence can automatically categorize and assign incoming support tickets based on historical data and context, reducing the need for manual triage.
Proactive IT Support
By analyzing system data, the AI can detect patterns that indicate potential issues and suggest preventive actions before problems occur.
Smart Knowledge Base Suggestions
When a support agent opens a ticket, the system can recommend relevant articles or solutions from the knowledge base, speeding up resolution time.
Licensing
TeamViewer Intelligence is available as an add-on license to existing TeamViewer Tensor or Enterprise subscriptions. Customers can choose between different tiers based on the number of users and the level of AI functionality required. Pricing is based on usage and the complexity of the AI models deployed. As your trusted software reseller, SCHNEIDER IT MANAGEMENT can help you choose the right licensing model for your needs.
What should I do now?
- Reviewing your current IT support workflows to identify automation opportunities
- Contacting SCHNEIDER IT MANAGEMENT to discuss your licensing options
- Scheduling a demo to see TeamViewer Intelligence in action
- Planning a pilot project to evaluate the benefits in your environment
FAQ
What is the difference between TeamViewer and TeamViewer Intelligence?
TeamViewer is a remote access and support tool. TeamViewer Intelligence adds AI capabilities to automate and optimize IT support workflows.
Do I need to upgrade my existing TeamViewer license?
No upgrade is required, and you will need to purchase the TeamViewer Intelligence add-on separately.
Is TeamViewer Intelligence suitable for small businesses?
Yes, it can be scaled to fit organizations of all sizes. Smaller teams can benefit from automation just as much as larger enterprises.
Can I integrate TeamViewer Intelligence with my existing ITSM tools?
Yes, it supports integration with popular IT service management platforms, allowing you to enhance your current setup without major changes.
How is the AI trained and customized?
TeamViewer Intelligence uses pre-trained models that can be fine-tuned based on your organization’s data and workflows for optimal performance.
More Information
TeamViewer expands AI portfolio with TeamViewer Intelligence: https://www.teamviewer.com/en/global/company/press/2025/teamviewer-expands-ai-portfolio-with-teamviewer-intelligence-for-it-support-workflows/
TeamViewer AI Features Overview: https://www.teamviewer.com/en/products/remote/features/ai/
Contact SCHNEIDER IT MANAGEMENT Licensing Experts to discuss all your TeamViewer options.
