Microsoft Nuance IVR Roadmap Assessment

Our Service

The Nuance IVR Assessment - Roadmap is a thorough evaluation of customer interaction strategies, spanning over several days. This assessment analyzes current IVR metrics and call handling practices, identifying key caller intents and aligning them with best industry standards. It focuses on optimizing customer journeys by leveraging existing data and benchmarks. The outcome includes a detailed definition of targeted use cases for the Nuance Cloud IVR system and a comprehensive benefit analysis, providing valuable insights for informed decision-making and effective implementation.

Key Components

Comprehensive Data Analysis: Examine existing customer interaction data alongside industry benchmarks to establish optimal journey recommendations.
IVR Metrics Review: Conduct a meticulous evaluation of current IVR performance metrics, focusing on agent call handling procedures and reason codes.
Industry Intent Identification: Identify prevalent caller intents to align your strategies with industry best practices.
Use Case Development: Define and recommend target use cases tailored for the Nuance Cloud IVR system to ensure a seamless transition.
Benefit Analysis: Deliver a thorough analysis of the potential benefits from the defined use cases to support informed decision-making.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Experience: Enhance the quality of customer interactions through optimized IVR journeys.
Strategic Alignment: Ensure strategies are aligned with best practices in the industry, driving operational efficiency.
Data-Driven Decisions: Make informed choices based on comprehensive analysis and actionable recommendations.
Future-Ready IVR: Position your organization to leverage advanced IVR capabilities for ongoing improvements and scalability.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft SAP on Azure Review and Remediation Assessment (3 Days)

The Well Architected Review and Remediation for SAP on Azure is a comprehensive 3-day assessment aimed at optimizing SAP deployments on the Azure cloud. This program thoroughly examines existing SAP architectures to ensure they adhere to best practices outlined in

Microsoft Well-Architected Framework Go-Live Assessment and Planning Session

The Well-Architected Go-Live Assessment is a comprehensive evaluation aimed at determining the readiness of your workload for production deployment. Over a span of a few days, the experts guide you through critical technical and operational considerations, leading to a definitive

Microsoft VMware to Azure VMware Solution Migration and Modernization Go-Live Assessment (3 Days)

The Go-Live Assessment for Migrating and Modernizing VMware to Azure VMware Solution is a comprehensive 3-day program aimed at evaluating your Azure workload before deployment. Experts guide participants through essential technical and operational considerations, enabling informed Go/No-Go decisions. The assessment

Microsoft Office 365 Project Online Best Practices Assessment

The Office 365 Project Online Best Practices Review is an in-depth evaluation of your Project Online Enterprise Project and Portfolio Management (PPM) solution. This engagement spans several days, focusing on critical components to assess the overall health of your Project

Microsoft Azure Applied AI Services Well-Architected Performance Efficiency Assessment

The Well-Architected Performance Efficiency Assessment is designed to provide organizations with valuable insights into their application design and workload performance. Over the course of several days, participants will explore critical aspects such as capacity planning, testing strategies, and effective monitoring

Microsoft Azure Security: Cloud Adoption Security Assessment

The Cloud Adoption Security Review is a comprehensive security assessment aimed at identifying improvements for your Azure landing zone (ALZ). Over the course of this evaluation, the experts will scrutinize your environment based on various critical factors, including risk insights,

Microsoft Azure VMware Solution Review and Remediation Assessment (3 Days)

The Well Architected Review and Remediation for Azure VMware Solution is a comprehensive 3-day assessment aimed at optimizing existing Azure VMware Solution Clusters. This program rigorously analyzes the architecture against the Well-Architected Framework standards. Participants will receive targeted remediation suggestions

Microsoft Dynamics 365 Finance and Supply Chain Management Go-Live Assessment (3 Days)

The Go-Live Assessment for Dynamics 365 Finance and Supply Chain Management is a comprehensive 3-day program tailored for organizations preparing for deployment. During this engagement, experts will evaluate your pre-production Azure workload, guiding you in the development of a robust

Microsoft Azure Database for PostgreSQL: OSS DB Well-Architected Assessment

The workshop on establishing a well-architected framework for accelerating solutions with OSS databases, particularly focused on Azure Database for PostgreSQL, spans three days. It dives into critical technical and operational decision-making processes that aid participants in assessing their project’s readiness.

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Dynamics 365: Important License Management Changes

Microsoft has delayed the mandatory switch of the license management of Dynamics 365 Enterprise Resource Planning (ERP) applications in Microsoft 365 Admin Center to November 1, 2025, instead of the previously announced August 30, 2025. This gives organizations one more month for the transition to Microsoft 365 Admin Center. Also,

Méi liesen »

2025-06-12

Microsoft 365 E5 Compliance Promotion

Until February 1, 2026, Microsoft is offering a 50% discount on Microsoft 365 E5 Compliance for all customers with at least one Microsoft 365 Copilot license. This promotion is available for customers who have previously purchased Microsoft 365 Copilot without Microsoft 365 E5 Compliance. Updated 2025-06-11: You now only need

Méi liesen »

2025-06-12

Microsoft 365 Apps on Windows 10, Windows Server 2016 & 2019: Three More Years of Security Updates

For Windows 10, Windows Server 2016 & 2019, Microsoft 365 Apps were supposed to no longer receive security updates after October 2025. Microsoft will continue to provide security updates for Microsoft 365 Apps on these Windows products for three more years. These updates will be delivered through the standard update

Méi liesen »

2025-06-12