Microsoft Nuance IVR Roadmap Assessment

Our Service

The Nuance IVR Assessment - Roadmap is a thorough evaluation of customer interaction strategies, spanning over several days. This assessment analyzes current IVR metrics and call handling practices, identifying key caller intents and aligning them with best industry standards. It focuses on optimizing customer journeys by leveraging existing data and benchmarks. The outcome includes a detailed definition of targeted use cases for the Nuance Cloud IVR system and a comprehensive benefit analysis, providing valuable insights for informed decision-making and effective implementation.

Key Components

Comprehensive Data Analysis: Examine existing customer interaction data alongside industry benchmarks to establish optimal journey recommendations.
IVR Metrics Review: Conduct a meticulous evaluation of current IVR performance metrics, focusing on agent call handling procedures and reason codes.
Industry Intent Identification: Identify prevalent caller intents to align your strategies with industry best practices.
Use Case Development: Define and recommend target use cases tailored for the Nuance Cloud IVR system to ensure a seamless transition.
Benefit Analysis: Deliver a thorough analysis of the potential benefits from the defined use cases to support informed decision-making.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Experience: Enhance the quality of customer interactions through optimized IVR journeys.
Strategic Alignment: Ensure strategies are aligned with best practices in the industry, driving operational efficiency.
Data-Driven Decisions: Make informed choices based on comprehensive analysis and actionable recommendations.
Future-Ready IVR: Position your organization to leverage advanced IVR capabilities for ongoing improvements and scalability.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Synapse Link and PBI Analytics Assessment

The service titled Establish Well-Architected for Synapse Link and PBI Analytics is a comprehensive assessment that aims to enhance your architectural framework. Over a structured timeframe, you will engage with experts who will analyze your current setup and identify opportunities

Microsoft Power BI Analytics Deployment Go-Live Assessment

The Go-Live Assessment for Deploying Power BI Analytics is a focused initiative that spans several days, aimed at ensuring a smooth transition to production. Throughout this assessment, your pre-production Azure setup will be meticulously evaluated, allowing you to formulate a

Microsoft Nuance IVR Roadmap Assessment

The Nuance IVR Assessment – Roadmap is a thorough evaluation of customer interaction strategies, spanning over several days. This assessment analyzes current IVR metrics and call handling practices, identifying key caller intents and aligning them with best industry standards. It

Microsoft Azure Migrate: Migrating And Modernizing Virtual Machines To Azure Go-Live Assessment (3 Days)

The Go-Live Assessment for Migrating and Modernizing Virtual Machines to Azure is a comprehensive 3-day program aimed at evaluating your Azure workloads prior to deployment. This assessment delves into critical technical and operational factors to guide your Go/No-Go decision. Throughout

Microsoft Azure Database for PostgreSQL: OSS DB Go-Live Assessment

The Go-Live Assessment for Accelerating Solutions with OSS DB is a focused engagement aimed at optimizing your pre-production Azure environment, particularly for Azure Database for PostgreSQL. Over the course of several days, you will carefully evaluate your workload and develop

Microsoft Teams Health Enablement Service Assessment

The Health Enablement Service for Microsoft Teams is a focused assessment aimed at evaluating the performance and scalability of Microsoft Teams. Over several days, this service provides a thorough analysis of key components such as audio, video, and content sharing.

Microsoft VDI to Azure Virtual Desktop Modernization Go-Live Assessment (1 Day)

The Go-Live Assessment for Modernizing VDI to AVD is a focused day-long evaluation aimed at preparing your Azure workloads for deployment. Experts will guide you through an in-depth review of your pre-production environment, identifying key technical and operational decision points.

Microsoft Dynamics 365 Finance and Supply Chain Management Success Principles Assessment (3 Days)

The Principles of Success by Design for Dynamics 365 Finance and Supply Chain Management is a comprehensive 3-day workshop aimed at assessing and enhancing your Dynamics 365 implementation. This program emphasizes key principles such as early discovery, proactive guidance, and

Microsoft Azure Database for PostgreSQL: OSS DB Well-Architected Assessment

The workshop on establishing a well-architected framework for accelerating solutions with OSS databases, particularly focused on Azure Database for PostgreSQL, spans three days. It dives into critical technical and operational decision-making processes that aid participants in assessing their project’s readiness.

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft 365 E3/E5 Promotion in CSP: Save 15%

Until September 30, 2025, there is a promotion, offering 15% off Microsoft 365 E3/E5 to eligible, new-to-Microsoft 365 E3/E5 customers in the Cloud Solution Provider (CSP) licensing program. This is interesting for organizations transitioning from e.g., Office 365 E3 or a Microsoft competitor. On June 24, 2025, this promotion was

Méi liesen »

2025-07-02

Microsoft 365 Copilot Promotion: Save 15%

Until September 30, 2025, Microsoft is providing a discount of 15 % for 10 to 2400 seat purchases of Microsoft 365 Copilot in the Cloud Solution Provider (CSP) program. On April 21, 2025, the license cap with increased from 300 to 2400 licenses. On June 24, 2025, this promo has

Méi liesen »

2025-07-02

Microsoft Azure Communication Services: Handling High-Volume Email Traffic

Effective June 2025, Microsoft has introduced Azure Communication Services (ACS), a powerful solution for sending large volumes of communications, like emails. This is especially relevant for organizations facing limitations with traditional email platforms like Exchange Online. This article explains ACS and its licensing, compares it to Exchange Online, and answers

Méi liesen »

2025-07-02