Microsoft Office 365: Helpdesk Troubleshooting Remote Closed Workshop (1 Day)

Our Service

The WorkshopPLUS Remote - Office 365: Helpdesk Troubleshooting is a one-day training session designed for helpdesk engineers. This program aims to equip participants with the essential skills needed to address common end-user issues within the Microsoft 365 environment. Attendees will receive a comprehensive introduction to Office 365 and will learn effective troubleshooting strategies for typical problems encountered by users. This workshop is tailored for those without administrative access to the Office 365 tenant, ensuring a focused learning experience on foundational support techniques.

Key Components

Office 365 Overview: Gain a foundational understanding of Office 365, including its features and functionalities.
Troubleshooting Techniques: Learn practical methods for diagnosing and resolving common end-user issues effectively.
Support Tools: Familiarize yourself with helpful tools and resources available for troubleshooting in Office 365.
Best Practices: Discover best practices for helping users, improving response times, and enhancing overall service delivery.
Hands-On Scenarios: Engage in real-world troubleshooting scenarios to reinforce learning and build confidence.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Enhanced Skillset: Equip your helpdesk team with essential skills to resolve issues efficiently.
Increased Productivity: Minimize downtime for end-users through rapid and effective troubleshooting.
Stronger User Satisfaction: Boost user confidence and satisfaction with timely solutions to their problems.
Facilitated Collaboration: Foster a collaborative environment among helpdesk professionals to share knowledge and improve service delivery.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Office 365: Usage Reporting Closed Workshop (3 Days)

The WorkshopPLUS – Office 365: Usage Reporting is an in-depth session that spans two days, aimed at M365 administration and governance professionals. Participants will explore the reporting capabilities of Office 365, including Usage Reports, Usage Analytics, and the use of

Microsoft Azure App Service Integration Services Workshop (3 Days)

The Workshop – Accelerating Innovation with Integration Services is a comprehensive 3-day program aimed at empowering teams to modernize enterprise integration strategies. Participants will explore the capabilities of Azure App Service, learning how to efficiently integrate applications and services. The

Microsoft Azure: Infrastructure as a Service Remote Open Workshop (1 Day)

The WorkshopPLUS Remote – Microsoft Azure: Infrastructure as a Service is a one-day immersive event aimed at architects, IT professionals, and developers. Participants will gain essential insights into making architectural and development choices in Microsoft Azure’s IaaS environment. The program

Microsoft GitHub Actions Workflow Automation Remote Workshop

The Workshop – GitHub – Actions Training – Closed Remote is an engaging program aimed at empowering teams to effectively use GitHub Actions for workflow automation. Over the course of the training, participants will delve into various applications, including continuous

Microsoft Defender for Endpoint Technical Ability Workshop

The workshop titled Show Technical Ability for Microsoft Defender for Endpoint is a focused initiative aimed at demonstrating how Microsoft 365 Defender can effectively address customer security needs. Over the course of this engaging program, participants will engage in illustrations,

Microsoft Exchange Online: Administration and Configuration Open Workshop (4 Days)

The WorkshopPLUS – Office 365 Exchange Online: Administration and Configuration is a comprehensive four-day program tailored for IT professionals. Participants will dive into the essential practices of managing Exchange Online alongside related Office 365 components, such as Azure Active Directory

Microsoft Azure Cost Optimization Open Workshop (2 Days)

The WorkshopPLUS – Azure Cost Optimization is an open session dedicated to helping participants master cost management strategies within Azure. This program emphasizes using the Cloud Adoption Framework (CAF) and the Well-Architected Framework (WAF) to guide effective cloud solution design

Microsoft Intune: Enterprise Mobile Device Management Remote Open Workshop (3 Days)

The WorkshopPLUS Remote – Enterprise Mobile Device Management with Microsoft Intune is a comprehensive program aimed at IT professionals navigating the challenges of mobile workforce management. Over the course of the workshop, participants will explore how to effectively utilize Microsoft

Microsoft Power Automate: Power User Open Workshop (1 Day)

The WorkshopPLUS – Microsoft Power Automate: Power User is a comprehensive one-day program aimed at end users and business developers who are new to Power Automate. Participants will start with an overview of Flow Studio and explore essential triggers and

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Windows Autopatch: New Eligible Licenses

Effective April 2025, Microsoft Windows Autopatch, a cloud service to automate updates, is available to Microsoft 365 Business Premium and Microsoft 10/11 Education A3/A5 customers. Initially, it was only available to Windows 10/11 Enterprise E3/E5 or VDA licensed customers. The changes are rolling out over the next several weeks.

Méi liesen »

2025-05-22

Microsoft Windows Server & Windows 11 Hotpatching: Updates without Restarting

On April 2, 2025, Hotpatching for Windows 11 Enterprise became available, followed by the availability of Hotpatching for Windows Server 2025 on July 1, 2025. This feature is designed to protect organizations from cyberattacks while minimizing user disruptions, as Hotpatch updates do not require a restart of the operating system.

Méi liesen »

2025-05-22

Microsoft Purview Data Security Investigations: Mitigate sensitive data exposure

Effective May 2025, Microsoft Purview Data Security Investigations (DSI), a solution for rapidly identifying and mitigating risks from sensitive data exposure, is in public preview. Administrators will need to activate Purview PAYG billing and provision Security Compute Units to use this feature. The Need for Data Security Investigations (DSI)

Méi liesen »

2025-05-22