Microsoft Dynamics 365 Customer Service: Customer Engagement Introduction to Customer Service Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Introduction to Customer Service is a comprehensive one-day training session aimed at familiarizing participants with the Dynamics 365 Customer Service Hub app. Attendees will engage in hands-on activities that cover critical functionalities such as case and queue management, entitlements, and knowledge article creation. Additionally, the workshop emphasizes configuring essential customer service components like service level agreements (SLAs), routing rules, and automatic case generation. This interactive experience is designed to enhance practical skills in customer service management.

Key Components

Hands-On Experience: Engage directly with the Dynamics 365 Customer Service Hub to manage cases, queues, and entitlements.
Service Configuration: Learn how to configure customer service processes, including SLAs, routing rules, and automatic case creation.
Knowledge Management: Gain expertise in creating and managing knowledge articles that enhance service delivery.
Case Management Proficiency: Develop skills in efficiently handling customer cases from initiation to resolution.
Practical Lab Sessions: Participate in lab exercises to reinforce learning and apply concepts in realistic scenarios.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Satisfaction: Enhance your customer service capabilities to better meet client needs.
Time Savings: Streamline service processes, leading to faster response times and case resolutions.
Future-Ready Skills: Equip your team with the latest trends and best practices in customer service management.
Networking Opportunities: Connect with peers and experts in the field, expanding your professional network.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Azure Data Explorer Real-time Analytics Workshop (1 Day)

The workshop, Upskilling Execution for Deploying Real-time Analytics with Azure Data Explorer, is a one-day session tailored for teams aiming to strengthen their skills in real-time analytics deployment. This engagement emphasizes essential knowledge for effective adoption and operation of Azure

Microsoft Intune: Managing Windows Open Workshop (1 Day)

The WorkshopPLUS – Microsoft Intune: Managing Windows is a one-day intensive program aimed at equipping participants with essential skills for effective device management using Microsoft Intune. This workshop concentrates on managing iOS and Android devices within an organization. Attendees will

Microsoft Azure SQL DB: Infrastructure as a Service Remote Closed Workshop (3 Days)

The WorkshopPLUS Remote on Microsoft Azure: Infrastructure as a Service is a comprehensive 3-day program tailored for architects, IT professionals, and developers. Participants will delve into Azure’s robust IaaS platform, exploring its capabilities for deploying both existing and new applications.

Microsoft Intune: Enterprise Mobile Device Management Remote Open Workshop (3 Days)

The WorkshopPLUS Remote – Enterprise Mobile Device Management with Microsoft Intune is a comprehensive program aimed at IT professionals navigating the challenges of mobile workforce management. Over the course of the workshop, participants will explore how to effectively utilize Microsoft

Microsoft Dataverse: Power Platform Email Integration Workshop (1 Day)

The WorkshopPLUS – Power Platform: Email Integration for Dataverse is a comprehensive one-day session aimed at providing participants with a thorough understanding of integrating email functionalities within Model-driven apps, specifically Dynamics 365 Customer Engagement. The expert-led program delves into server-side

Microsoft Fabric: Real-time Analytics Workshop

The Upskilling Execution for Microsoft Fabric – Real-time Analytics is a comprehensive 3-day program aimed at enhancing your team’s proficiency with Microsoft Fabric. This workshop focuses on critical aspects such as adoption, operational strategies, governance, and migration methodologies. Through a

Microsoft Azure Kubernetes Service: Modernizing Enterprise Apps with Containers Workshop (5 Days)

The Workshop – Modernizing Enterprise Apps with Containers is a comprehensive 5-day program aimed at equipping participants with essential skills for developing Cloud-Native applications using containers. The workshop emphasizes Azure Kubernetes Service (AKS) and covers fundamental concepts such as containerization,

Microsoft Endpoint Configuration Manager: Troubleshooting Client Features Open Workshop (4 Days)

The WorkshopPLUS on Microsoft Endpoint Configuration Manager: Troubleshooting Client Features is an engaging learning experience tailored for those looking to deepen their troubleshooting skills with Microsoft’s software. Over the course of this workshop, participants will explore various common issues related

Microsoft Dynamics 365 Finance: Core Financials Accounts Payable Overview Workshop (2 Days)

The WorkshopPLUS on Dynamics 365 Finance offers a comprehensive insight into Core Financials, with a specific focus on Accounts Payable. This session aims to enhance understanding of financial automation and reporting within Dynamics 365. Participants will explore how to streamline

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft 365 E3/E5 & Teams Enterprise: 3-Year Term Subscriptions available in CSP

Effective June 1, 2025, Microsoft is launching new three-year term subscriptions for Microsoft 365 E3, E5, and Teams Enterprise in the Cloud Solution Provider (CSP) program. This marks a significant shift in Microsoft’s licensing strategy, aligning CSP offerings more closely with Enterprise Agreement (EA) offers. There are 10% promotions available

2025-05-30

Microsoft 365 E3/E5 Promotion: Save 10% on 3-Year term subscriptions in CSP

From June 9, 2025, until December 31, 2025, get a 10% discount on three (3)-year term Microsoft 365 E3 and E5 subscriptions in the Cloud Solution Provider (CSP) program. Promotion details Feature Details Licenses – Microsoft 365 E3 EEA (no Teams) – Microsoft 365 E5 EEA (no Teams) –

2025-05-30

Microsoft 365 E5 Security and Compliance Promotion: Save 10% on 3-Year term subscriptions in CSP

From July 1, 2025, until December 31, 2025, get a 10% discount on three (3)-year Microsoft 365 E5 Security and Compliance “mini-suite” subscriptions in the Cloud Solution Provider (CSP) program. Promotion Details Feature Details Licenses – Microsoft 365 E5 Security – Microsoft 365 E5 Compliance Discount 10% Subscription Term Three-year term only Billing Options 1.

2025-05-30