Microsoft Dynamics 365 Customer Service: Customer Engagement Introduction to Customer Service Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Introduction to Customer Service is a comprehensive one-day training session aimed at familiarizing participants with the Dynamics 365 Customer Service Hub app. Attendees will engage in hands-on activities that cover critical functionalities such as case and queue management, entitlements, and knowledge article creation. Additionally, the workshop emphasizes configuring essential customer service components like service level agreements (SLAs), routing rules, and automatic case generation. This interactive experience is designed to enhance practical skills in customer service management.

Key Components

  • Hands-On Experience: Engage directly with the Dynamics 365 Customer Service Hub to manage cases, queues, and entitlements.
  • Service Configuration: Learn how to configure customer service processes, including SLAs, routing rules, and automatic case creation.
  • Knowledge Management: Gain expertise in creating and managing knowledge articles that enhance service delivery.
  • Case Management Proficiency: Develop skills in efficiently handling customer cases from initiation to resolution.
  • Practical Lab Sessions: Participate in lab exercises to reinforce learning and apply concepts in realistic scenarios.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Improved Customer Satisfaction: Enhance your customer service capabilities to better meet client needs.
  • Time Savings: Streamline service processes, leading to faster response times and case resolutions.
  • Future-Ready Skills: Equip your team with the latest trends and best practices in customer service management.
  • Networking Opportunities: Connect with peers and experts in the field, expanding your professional network.
SCHNEIDER IT MANAGEMENT Logo
Microsoft Solutions Partner

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Popular Alternatives

Microsoft Viva Connections Overview Workshop (1 Day)

WorkshopPLUS – Microsoft Viva Overview is a one-day immersive experience aimed at enhancing understanding of the Microsoft Viva employee experience platform. This session delves into the core components of Viva, including Connections, Topics, Learning, and Insights. Participants will explore how

Microsoft Intune: Managing macOS Open Workshop (1 Day)

The WorkshopPLUS – Microsoft Intune: Managing macOS is a comprehensive one-day event aimed at professionals seeking to enhance their skills in managing macOS devices using Microsoft Intune. Participants will delve into the intricacies of device enrollment, configuration, and ongoing monitoring.

Microsoft Azure OpenAI: Innovating Apps Workshop (1 Day)

The workshop titled Upskilling Execution for Innovating Apps with Azure OpenAI spans one day and is tailored for teams looking to enhance their skills in applying Azure OpenAI technologies. It emphasizes the development of solutions centered on Generative AI, with

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.