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Proof of Concepts

Microsoft Dynamics 365 Customer Engagement: Omnichannel for Customer Service Proof of Concept (3 Days)

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Our Service

The Activate - Dynamics 365 Customer Engagement: Omnichannel for Customer Service is a comprehensive three-day training program aimed at deepening participants' understanding of Dynamics 365 Omnichannel for Customer Service. This service equips teams with the knowledge necessary to effectively implement and leverage the Omnichannel capabilities in their operational environments. Throughout the training, participants will explore the main components of Dynamics 365 Customer Service, enhancing their ability to deliver exceptional customer support across multiple channels.

Key Components

  • Comprehensive Training Sessions: Engage in detailed discussions about the features and functionalities of Dynamics 365 Omnichannel for Customer Service.
  • Hands-on Implementation: Work within your environment to enable and configure the Omnichannel capabilities tailored to your organization’s needs.
  • Capabilities Assessment: Analyze current systems and processes to identify opportunities for enhancing customer engagement through omnichannel support.
  • Best Practices Guidance: Learn industry best practices to optimize your use of Dynamics 365 Omnichannel for Customer Service.
  • Proof of Concept Development: Create a practical demonstration of the Omnichannel features to visualize their potential benefits for your business.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Enhanced Customer Experience: Improve customer satisfaction by leveraging seamless, integrated support channels.
  • Informed Decision Making: Gain deeper knowledge to make data-driven decisions regarding customer engagement strategies.
  • Time Efficiency: Accelerate the deployment and integration of omnichannel capabilities, minimizing downtime and maximizing productivity.
  • Strategic Insights: Receive actionable recommendations to align your customer service operations with business objectives.
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2025-07-23