Microsoft Dynamics 365 Customer Engagement: Omnichannel for Customer Service Proof of Concept (3 Days)

Our Service

The Activate - Dynamics 365 Customer Engagement: Omnichannel for Customer Service is a comprehensive three-day training program aimed at deepening participants' understanding of Dynamics 365 Omnichannel for Customer Service. This service equips teams with the knowledge necessary to effectively implement and leverage the Omnichannel capabilities in their operational environments. Throughout the training, participants will explore the main components of Dynamics 365 Customer Service, enhancing their ability to deliver exceptional customer support across multiple channels.

Key Components

Comprehensive Training Sessions: Engage in detailed discussions about the features and functionalities of Dynamics 365 Omnichannel for Customer Service.
Hands-on Implementation: Work within your environment to enable and configure the Omnichannel capabilities tailored to your organization’s needs.
Capabilities Assessment: Analyze current systems and processes to identify opportunities for enhancing customer engagement through omnichannel support.
Best Practices Guidance: Learn industry best practices to optimize your use of Dynamics 365 Omnichannel for Customer Service.
Proof of Concept Development: Create a practical demonstration of the Omnichannel features to visualize their potential benefits for your business.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Enhanced Customer Experience: Improve customer satisfaction by leveraging seamless, integrated support channels.
Informed Decision Making: Gain deeper knowledge to make data-driven decisions regarding customer engagement strategies.
Time Efficiency: Accelerate the deployment and integration of omnichannel capabilities, minimizing downtime and maximizing productivity.
Strategic Insights: Receive actionable recommendations to align your customer service operations with business objectives.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Intune: Endpoint Management Adoption Proof of Concept (3 Days)

The Intune Workshop – 3 days is a comprehensive program aimed at expediting the adoption of Microsoft endpoint management. Over the course of three days, participants will engage in a structured approach to elevate their cloud capabilities while integrating security

Microsoft Teams: Migration or Implementation Proof of Concept (3 Days)

The Teams Workshop is a three-day program tailored to expedite your migration or implementation of Microsoft Teams within the Microsoft 365 ecosystem. This engagement provides structured guidance from seasoned experts in readiness, planning, and deployment. Participants will explore the essential

Microsoft Dynamics 365 Field Services: Copilot Proof of Concept (2 Days)

Activate – Dynamics 365 Field Service – Copilot is an essential service for organizations aiming to optimize their onsite customer service. This initiative leverages the capabilities of Dynamics 365 Field Services, enabling businesses to streamline workflow, automate scheduling, and equip

Microsoft Dev Box: Proof of Concept (2 Days)

The Proof of Concept for Microsoft Dev Box is a focused 2-day program aimed at development teams looking to leverage Microsoft Dev Box effectively. This service provides hands-on experience with the platform, emphasizing its capabilities for streamlining development workflows and

Microsoft Exchange Online Protection: Proof of Concept (2 Days)

Activate Exchange Online Protection is an essential service aimed at enhancing email security for organizations. This program reviews the policies of Exchange Online Protection and explores how it functions across various mail flow scenarios. Key components include configuring Anti-Spam, Content

Microsoft Azure Monitor: Monitoring Workloads Proof of Concept (3 Days)

The Proof of Concept for Monitoring Workloads – 3 Day is a comprehensive service aimed at optimizing monitoring strategies using Azure technologies. In just three days, experts will facilitate various scenarios tailored to your needs. This includes transitioning from legacy

Microsoft Purview: Sensitivity Labels Proof of Concept (1 Day)

The service Activate Microsoft 365 Security and Compliance: Sensitivity Labels – 1 Day provides organizations with the essential tools to classify and secure their data using Sensitivity labels. This initiative focuses on the principles of the Microsoft Information Protection framework,

Microsoft Purview: Records Management Proof of Concept (2 Days)

The Activate Microsoft 365 Security and Compliance: Purview Records Management service is a comprehensive 2-day program aimed at helping organizations establish a robust records management strategy. Many businesses face challenges in compliance due to insufficient training in Office 365 and

Microsoft Power Platform: Governance with COE Proof of Concept (2 Days)

Activate – Power Platform: Governance with COE is a specialized program aimed at helping organizations implement effective governance strategies for the Microsoft Power Platform. Over several days, participants will work with experts to learn best practices for administration and governance.

No more Architecture Services to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Dynamics 365: Important License Management Changes

Microsoft has delayed the mandatory switch of the license management of Dynamics 365 Enterprise Resource Planning (ERP) applications in Microsoft 365 Admin Center to November 1, 2025, instead of the previously announced August 30, 2025. This gives organizations one more month for the transition to Microsoft 365 Admin Center. Also,

Méi liesen »

2025-06-12

Microsoft 365 E5 Compliance Promotion

Until February 1, 2026, Microsoft is offering a 50% discount on Microsoft 365 E5 Compliance for all customers with at least one Microsoft 365 Copilot license. This promotion is available for customers who have previously purchased Microsoft 365 Copilot without Microsoft 365 E5 Compliance. Updated 2025-06-11: You now only need

Méi liesen »

2025-06-12

Microsoft 365 Apps on Windows 10, Windows Server 2016 & 2019: Three More Years of Security Updates

For Windows 10, Windows Server 2016 & 2019, Microsoft 365 Apps were supposed to no longer receive security updates after October 2025. Microsoft will continue to provide security updates for Microsoft 365 Apps on these Windows products for three more years. These updates will be delivered through the standard update

Méi liesen »

2025-06-12