Microsoft Dynamics 365 Customer Service: Customer Engagement Introduction to Customer Service Workshop (1 Day)

Our Service

The WorkshopPLUS - Dynamics 365 Customer Engagement: Introduction to Customer Service is a comprehensive one-day training session aimed at familiarizing participants with the Dynamics 365 Customer Service Hub app. Attendees will engage in hands-on activities that cover critical functionalities such as case and queue management, entitlements, and knowledge article creation. Additionally, the workshop emphasizes configuring essential customer service components like service level agreements (SLAs), routing rules, and automatic case generation. This interactive experience is designed to enhance practical skills in customer service management.

Key Components

Hands-On Experience: Engage directly with the Dynamics 365 Customer Service Hub to manage cases, queues, and entitlements.
Service Configuration: Learn how to configure customer service processes, including SLAs, routing rules, and automatic case creation.
Knowledge Management: Gain expertise in creating and managing knowledge articles that enhance service delivery.
Case Management Proficiency: Develop skills in efficiently handling customer cases from initiation to resolution.
Practical Lab Sessions: Participate in lab exercises to reinforce learning and apply concepts in realistic scenarios.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Improved Customer Satisfaction: Enhance your customer service capabilities to better meet client needs.
Time Savings: Streamline service processes, leading to faster response times and case resolutions.
Future-Ready Skills: Equip your team with the latest trends and best practices in customer service management.
Networking Opportunities: Connect with peers and experts in the field, expanding your professional network.

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

{"phone_man":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"c0b6f6b"}]},"phone_opt":{"display_mode":"show","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Microsoft_Teams","_id":"c0b6f6b"}]},"email":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Phone","_id":"9d9aaf5"}]},"date":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]},"time":{"display_mode":"hide","fire_action":"All","file_types":"png","logic_data":[{"cfef_logic_field_id":"contactmethod","cfef_logic_field_is":"==","cfef_logic_compare_value":"Email","_id":"9703c49"}]}}

Contact Method

Name *

Phone number *

Phone number

Work Email *

Company name *

Country *

Service Participants *

Date of Meeting

Time of Meeting

Details

Privacy

I accept the privacy policy of this site.*

Popular Alternatives

Microsoft Power Platform for Administrators Closed Workshop (1 Day)

The WorkshopPLUS – Microsoft Power Platform for Administrators is a one-day immersive experience tailored for professionals involved in managing and securing the Power Platform, specifically Power Apps and Power Automate. Participants will engage in practical exercises that enhance their ability

Microsoft Office 365: Helpdesk Troubleshooting Remote Open Workshop (1 Day)

The WorkshopPLUS Remote – Office 365: Helpdesk Troubleshooting is a one-day event designed for helpdesk engineers seeking to enhance their skills in resolving end-user issues with Microsoft 365 Enterprise Apps. Participants will receive a foundational understanding of Office 365 and

Microsoft Dynamics 365 Customer Service: Customer Insights Workshop (1 Day)

The WorkshopPLUS on Dynamics 365 Customer Insights is a comprehensive one-day session focused on enabling organizations to become more customer-centric. Participants will explore various components of Customer Insights, including its child services, to harness data from transactional, behavioral, and demographic

Microsoft Defender for Office 365 Closed Workshop (1 Day)

The WorkshopPLUS – Office 365: Microsoft Defender for Office 365 is a comprehensive one-day program aimed at equipping participants with essential knowledge about cybersecurity in the realm of email, links, and collaboration tools. Attendees will explore the features and functionalities

Microsoft Power Platform: Power Automate with Dataverse & Dynamics 365 Closed Workshop (1 Day)

The WorkshopPLUS – Power Platform: Power Automate with Dataverse & Dynamics 365 is a comprehensive one-day session tailored for developers, customizers, and administrators working with Dynamics 365 Customer Engagement and Power Platform. This workshop emphasizes the creation of automated workflows

Microsoft 365 Scripting: Windows PowerShell Foundation Skills Open Workshop (4 Days)

WorkshopPLUS – Windows PowerShell: Foundation Skills is a comprehensive training program aimed at enhancing participants’ capabilities in system and application management through PowerShell. Over the course of this engaging workshop, attendees will engage with presentations, interactive discussions, and practical labs

Microsoft Teams Collaboration Workshop (1 Day)

The WorkshopPLUS – Microsoft 365: Collaboration in Microsoft Teams is a one-day immersive experience tailored for individuals seeking clarity on file storage within Microsoft 365. Participants will explore the unique features of Teams, SharePoint, and OneDrive for Business, understanding how

Microsoft Azure Kubernetes Service: Building Cloud-native Applications using Microservices Architecture Closed Workshop (1 Day)

WorkshopPLUS – Building Cloud-native Applications using Microservices Architecture is a comprehensive one-day program designed for developers and IT professionals. Participants will explore the core principles of microservices, including effective modeling techniques and relevant design patterns. The session includes a practical

Microsoft Azure Active Directory: Multi-Factor Authentication and Conditional Access Open Workshop (1 Day)

The WorkshopPLUS – Multi Factor Authentication and Conditional Access is a one-day open workshop tailored for Architects, IT professionals, and Administrators seeking to enhance identity security within Microsoft Entra ID. Attendees will gain insights into the implementation of Azure MFA

No more Assessment Programs to show.

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Microsoft Copilot in Azure available

Effective April 8, 2025, Copilot in Azure is available. Accessible through the Azure Management Portal, Copilot is designed to assist you in answering questions, completing tasks, and exploring Azure services. What is Microsoft Copilot in Azure? Microsoft Copilot in Azure is an AI-powered assistant integrated into the Azure Management

Méi liesen »

2025-05-01

Adobe Express and Firefly: Improved Image & Video Content Creation

On April 24, 2025, Adobe introduced new AI-powered capabilities in Adobe Express and Firefly. These updates are designed to enhance video editing, animation, and on-brand content creation. Also, these new Firefly models were introduced: Firefly Image Model 4 for lifelike images, Firefly Image Model 4 Ultra for very high detail

Méi liesen »

2025-05-01

Veeam Backup / Data Cloud for Microsoft Entra ID: Backup your tenants

Effective April 22, 2025, Veeam Backup for Microsoft Entra ID and Data Cloud for Microsoft Entra ID are available. Microsoft Entra ID (formerly Azure Active Directory (AD)) faces over 600 million attacks daily. This is why protecting your organization’s digital identity is critical and where these new solutions come into

Méi liesen »

2025-04-30