On November 15, 2023, Microsoft announced Microsoft 365 Copilot for Service. The newest copilot to provide role-based support helps businesses accelerate their AI transformation of customer service. Microsoft 365 Copilot for Service helps extend existing contact centers with generative AI. In customer interactions, agents can ask Microsoft 365 Copilot for Service questions in natural language and receive relevant insights based on data sources from knowledge repositories, leading to faster and smarter resolutions.
More information
For the official announcement, please visit: https://cloudblogs.microsoft.com/dynamics365/bdm/2023/11/15/introducing-new-copilot-experiences-to-boost-productivity-and-elevate-customer-experiences-across-the-organization/.
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