Effective January 1, 2022, version 9.5 and earlier for Veeam Backup & Replication and Veeam ONE reach their End of Support.
Note, that V9 of these products reached end of fix in February of 2020 when Veeam released V10.
Veeam defines End of Support as: When a product version reaches this stage, this version will no longer be supported by Veeam. To get support, you need to have an active maintenance contract, and perform an upgrade to at least the version that has not reached End of Support stage yet.
To upgrade from 9.5.x to v11, first install Veeam Backup & Replication 9.5 Update 4b 18.104.22.16866, create a manual configuration Backup and install Veeam Backup & Replication v11.
For more information on the End of Support policy of Veeam products, please visit: https://www.veeam.com/kb1530.
For the Veeam Product Lifecycle Policy, please visit: https://www.veeam.com/product-lifecycle.html.
For more information on how to upgrade to Veeam Backup & Replication 11 or 11a, please visit: https://helpcenter.veeam.com/docs/backup/vsphere/upgrade_vbr.html.
For more information on Veeam Backup & Replication Upgrade Paths, please visit: https://www.veeam.com/kb2053.
Please contact us for more information and to request a quote.