News

In April 2022, Microsoft informed that the Software Assurance 24×7 Problem Resolution Support benefit is being fully retired as a Software Assurance benefit – see: https://www.schneider.im/microsoft-software-assurance-24×7-problem-resolution-support-benefit-changes/ This notification is to remind you that as of February 1, 2023, no new incidents will be allocated and existing incidents will not be

Effective February 1, 2023, Microsoft Software Assurance 24×7 Problem Resolution Support benefit fully retires for all customers. Microsoft’s initial communication back in 2019 was that Microsoft would retire the 24×7 Problem Resolution Support benefit and replace it with as-needed support with a 24-hour response time for customers with Software Assurance

In May 2020, Microsoft declared that they are giving their customers more time to use their Software Assurance support benefit to plan for the upcoming changes. Effective February 2021, Microsoft is further extending the support grace period from February 2022 to early 2023, with the exact date to be announced

Effective January 31, 2021, Microsoft Deployment Planning Services (DPS) customer planning days as well as customer training days from Training Vouchers will stop accumulating. You can still create vouchers for those days until end of June 2021. Those vouchers are still valid for 180 days after the creation date. Therefore,

COVID-19 has led Microsoft to update the policy for how Software Assurance (SA) Deployment Planning Services and Training Vouchers can be used: While Deployment Planning Services and Software Assurance Training Vouchers are typically valid for 180 days after date of creation, for vouchers created before April 1, 2020, Microsoft extends

Microsoft is retiring two Software Assurance benefits that have similar offerings outside of Software Assurance and changing the eligibility criteria for a third benefit. Specifically, this means: Microsoft retires the Deployment Planning Services benefit and will fulfill your implementation needs through Microsoft’s premier cloud migration and deployment program Microsoft FastTrack.

Microsoft released a Frequently Asked Questions (FAQ) site with instructions for IT administrators to manage the Home Use Program (HUP) benefit through the Microsoft Store for Business. You find the FAQ site here: https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-by-benefits?activetab=software-assurance-by-benefits-tab:primaryr4