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Microsoft Software Assurance 24×7 Problem Resolution Support Benefit changes

Effective February 1, 2023, Microsoft Software Assurance 24×7 Problem Resolution Support benefit fully retires for all customers. Microsoft’s initial communication back in 2019 was that Microsoft would retire the 24×7 Problem Resolution Support benefit and replace it with as-needed support with a 24-hour response time for customers with Software Assurance

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Microsoft Software Assurance support benefit extended

In May 2020, Microsoft declared that they are giving their customers more time to use their Software Assurance support benefit to plan for the upcoming changes. Effective February 2021, Microsoft is further extending the support grace period from February 2022 to early 2023, with the exact date to be announced

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Microsoft Software Assurance Benefit changes

Effective January 31, 2021, Microsoft Deployment Planning Services (DPS) customer planning days as well as customer training days from Training Vouchers will stop accumulating. You can still create vouchers for those days until end of June 2021. Those vouchers are still valid for 180 days after the creation date. Therefore,

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Microsoft Software Assurance Benefits (SAB) Updates

Microsoft is retiring two Software Assurance benefits that have similar offerings outside of Software Assurance and changing the eligibility criteria for a third benefit. Specifically, this means: Microsoft retires the Deployment Planning Services benefit and will fulfill your implementation needs through Microsoft’s premier cloud migration and deployment program Microsoft FastTrack.

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Microsoft Azure Hybrid Benefit for Microsoft Azure Dedicated Host

According to the August 2019 Microsoft Product Terms, Microsoft Azure Hybrid Benefit now includes options for the Microsoft Azure Dedicated Host. The main aspects of Microsoft Azure Hybrid Benefit for Windows Server and SQL Server remain unchanged. Here’s a summary of the rules for both Windows Server and SQL Server.

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Microsoft dedicated hosted cloud services updates to licensing

Microsoft announced that starting October 1, 2019 there will be an update to the licensing of dedicated hosted cloud services. Currently, there aren’t any specific rules for dedicated cloud services in place. In the scenario of dedicated hosted cloud services, currently the same rules as for on-premises servers apply. The

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Microsoft Home Use Program (HUP) benefit management changes

Microsoft released a Frequently Asked Questions (FAQ) site with instructions for IT administrators to manage the Home Use Program (HUP) benefit through the Microsoft Store for Business. You find the FAQ site here: https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-by-benefits?activetab=software-assurance-by-benefits-tab:primaryr4

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