Effective July 1, 2024, SCHNEIDER IT MANAGEMENT introduces updated Premier Support Plans for Microsoft products, that bring Microsoft Premier Support at attractive conditions to customers. With coverage of Microsoft 365, Microsoft Azure, and Microsoft On-premises software (not included in Basic), support requests get resolved by Microsoft Premier Support engineers. These engineers are the same as with Microsoft Unified Support, while Unified Support comes at much higher costs.
Comparing SCHNEIDER IT MANAGEMENT Support Plans
The new Support Plans offer more flexibility and cost-transparency compared to Microsoft Unified Support.
| Feature | Basic Support * | Silver Support * | Gold Support * | Platinum Support * |
| Products covered | Microsoft 365
Microsoft Azure |
Microsoft 365
Microsoft Azure On-premises software |
Microsoft 365
Microsoft Azure On-premises software |
Microsoft 365
Microsoft Azure On-premises software |
| Severity Levels | Level B or C | Level A, Level B or Level C | Level A, Level B or Level C | Level A, Level B or Level C |
| Crit Sit manage-ment | Included | Included | Included | |
| Support Hours | 8×5 during regular business hours in Luxembourg (best effort) | 24x7x365 | 24x7x365 | 24x7x365 |
| Case Submis-sions | Account Manager Licensing | Dedicated phone number
Account Manager Licensing |
Dedicated phone number
Account Manager Licensing |
Dedicated phone number
Account Manager Licensing |
| Support Requests included ** | 3 | 12 | 36 | 72 |
| Cost Optimi-zation Services ** | 12 hours included ** | 12 hours included ** | ||
| Microsoft Advisory Services ** | 12 hours included ** | |||
| Additional Support Requests | ||||
| Severity Levels | Level B or C | Level A, Level B or Level C | Level A, Level B or Level C | Level A, Level B or Level C |
| Crit Sit manage-ment | Included | Included | Included | |
* Terms of the SCHNEIDER IT MANAGEMENT Services Description and SCHNEIDER IT MANAGEMENT Terms and Conditions apply and are subject to change.
** Per trailing 12-month period.
Why these support options?
Customers ask about Microsoft support pricing and request advanced support capabilities. On July 1, 2024, Microsoft removed free Azure Standard Support, and Microsoft increases pricing for technical support. This is done by raising prices for existing support plans (Microsoft Unified Support), eliminating free support plans (Azure Standard Support) and eliminating support plan options (Microsoft Premier Support for customers). To address this increasing demand, SCHNEIDER IT MANAGEMENT provides you with more options when it comes to support for Microsoft products.
Contact SCHNEIDER IT MANAGEMENT to get expert services on support plans for Microsoft products.
More information
For info on the end of life of Azure Standard Support plan, please visit: https://www.schneider.im/microsoft-azure-end-of-free-azure-standard-support/.
For more on Microsoft licensing, visit our Microsoft vendor page at: https://www.schneider.im/software/microsoft/.
Please contact us for expert services on your specific Microsoft software and Online Services requirements and to request a quote today.