Microsoft Dynamics 365 and Power Platform 2019 Release Wave 2

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With the 2019 Release Wave 2, Microsoft announced innovations in Microsoft Dynamics 365 and Power Platform starting October 2019. The 2019 Release Wave 2 includes the release of new products and the expanding of the availability of Dynamics 365 products, as well as announcing new offerings for November 1, 2019. For more information and a release overview with guides and videos, please visit: https://dynamics.microsoft.com/en-us/business-applications/product-updates/#overview-guides-and-videos.

Microsoft Dynamics 365 licensing changes

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Microsoft announced the following changes to the licensing of Dynamics 365, effective October 2019:

Microsoft Dynamics 365 for Finance and Operations will be split into two single apps:

  • Microsoft Dynamics 365 for Finance and
  • Microsoft Dynamics 365 for Supply Chain Management.

Microsoft Dynamics 365 is moving from “Plan” to “à la carte” sales motion. Microsoft will remove the Microsoft Dynamics 365 Plans (Dynamics 365 Plan, Customer Engagement Plan and Unified Operations Plan). From October, customers will only buy licenses for the apps that they need. If a user needs to be licensed for multiple apps, then they will buy a Base license for the first app and an Attach license for the additional apps at a significantly discounted price. The functionality of the Base and Attach licenses is identical.

For further information on the Microsoft Dynamics 365 licensing changes, please visit the following Microsoft Inspire site, where you can download the Slide Decks with more information: https://myinspire.microsoft.com/sessions/f28c5f81-51b7-4c8b-9783-872f81439a03 and https://myinspire.microsoft.com/sessions/4fd8babb-edb3-4485-b012-ff6f78253562.

Microsoft Forms Pro available

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Microsoft announced the General Availability of Microsoft Forms Pro for Microsoft Dynamics 365 customers. Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office 365 with new, advanced survey capabilities to further support business survey solutions, including point-and-click simplicity to create and send custom surveys, integration with your business processes, and AI-assisted features that provide a deep-level of insights across transactional and behavioral data. Continue reading Microsoft Forms Pro available

Microsoft Dynamics 365 Voice of the Customer discontinues

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With the release of Microsoft Forms Pro, Microsoft announced the discontinuation of the Microsoft Dynamics 365 Voice of the Customer product. Existing customers will be able to create new surveys up until 1st July 2020, and after that date, survey data will be available and stored in Dynamics 365. For further information, please visit:  https://cloudblogs.microsoft.com/dynamics365/bdm/2019/07/01/voice-of-the-customer-deprecation/.

Microsoft Dynamics 365 Pro Direct Support Promotion

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Until May 31st, 2020 Microsoft offers a discount of 55% on Microsoft Dynamics 365 Pro Direct Support. As customers renew their agreements, the Microsoft Enhanced Support for Microsoft Dynamics 365 will no longer be available on the Price List, therefore they can either drop support and use the included level of support or utilize this promo to get Microsoft Dynamics 365 Pro Direct Support at a discounted price.

This offer is available in the licensing programs according to the categories.

For more information on the Microsoft Dynamics 365 support plans, please visit: https://dynamics.microsoft.com/en-us/support/plans/.

Microsoft Dynamics 365 Layout and Microsoft Dynamics 365 Remote Assist available in Education and MPSA

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Microsoft announced the availability of Microsoft Dynamics 365 Layout and Microsoft Dynamics 365 Remote Assist in Education Licensing Programs and Microsoft Products and Services Agreement (MPSA), effective May 1st, 2019.

Microsoft Dynamics 365 Layout simplifies the designing and planning of spaces and helps you make informed decisions before you build. For more information, please visit: https://dynamics.microsoft.com/en-us/mixed-reality/layout/.

Microsoft Dynamics 365 Remote Assist empowers technicians to solve problems more efficiently by working together from different locations with Microsoft Dynamics 365 Remote Assist and HoloLens devices. For more information, please visit: https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist/.

Microsoft Dynamics 365 Customer Service Insights available

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Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1st, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment, and identify problem areas. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences.

Microsoft Dynamics 365 Customer Service Insights is available in the licensing programs according to the categories.

For further information about Microsoft Dynamics 365 Customer Service Insights, please visit: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview.

Microsoft Social Engagement service discontinued

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Effective January 16, 2019, Microsoft Social Engagement will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add any additional social post capacity as needed, until the earlier of these dates: the expiration of your subscription or January 16, 2020. Effective January 16, 2020, Microsoft Social Engagement will be discontinued for all Dynamics 365 customers.

For further information about the Microsoft Social Engagement service discontinuation, please visit: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/social-engagement/eol/discontinuation-faq.

Microsoft Dynamics 365 & Power Platform April 2019 Release Notes available

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Microsoft has published the April 2019 Release Notes that describe the new features for Dynamics 365 and Power Platform that will be released between April and September 2019.

The April 2019 release includes hundreds of new enhancements and capabilities across Dynamics 365 applications including Sales, Marketing, Customer Service, Portals, Field Service, Project Service Automation, Finance and Operations, Talent, Retail, and Business Central. Microsoft is also adding a new set of mixed reality experiences using Microsoft Layout and Microsoft Remote Assist.

New Power Platform capabilities combine Power BI, PowerApps, Microsoft Flow, and the Common Data Service into an unmatched palette of tools to extend, customize, and integrate Dynamics 365 and Office 365 into your environment. The April 2019 release provides major improvements to build higher-quality reports, apps, and workflows more easily, while still supporting more advanced enterprise and administrator requirements.

For more information about the Dynamics 365  & Power Platform April 2019 Release, please visit: https://cloudblogs.microsoft.com/dynamics365/2019/01/21/april-19-release-notes-for-dynamics-365-and-power-platform-now-available/.

Under the following link you can download the April 2019 Release Notes: https://docs.microsoft.com/en-us/business-applications-release-notes/April19/index.