Microsoft Dynamics 365 Customer Engagement replaces Microsoft CRM Online

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Microsoft Dynamics 365 for Customer Engagement is replacing the Microsoft CRM Online Suite with more transition options.  The existing Microsoft CRM Online Stock Keeping Units (SKU) will be removed from the price list and replaced with the Microsoft Dynamics 365 SKUs.  However, customers with an existing agreement can continue to execute transactions on the Microsoft CRM Online SKU until the end of their agreement term.

Microsoft Dynamics 365 releases

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The following Microsoft Dynamics 365 Product Families will be released in July 2017:

  • Microsoft Dynamics 365 for Relationship Sales is a new offer for combined LinkedIn / Microsoft Dynamics 365 Sales solution. For further information, please click here.
  • Microsoft Dynamics 365 for Microsoft Operations Suite per Device is an expansion for devices in Microsoft Dynamics 365 for Operations Suite.
  • Microsoft Dynamics 365 for Retail is a new offer for individual components of Microsoft Dynamics 365 for Operations Suite. For further information, please click here.
  • Microsoft Dynamics 365 for Talent is a new offer for individual components of Microsoft Dynamics 365 for Operations Suite. For further information, please click here.

Microsoft Dynamics 365 name changes

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Effective July 1, 2017, the following Microsoft Dynamics 365 Enterprise edition offerings are being renamed:

  • Microsoft Dynamics 365 for Operations becomes Microsoft Dynamics 365 Unified Operations Plan.
  • Microsoft Dynamics 365 Plan 1 becomes Microsoft Dynamics 365 Customer Engagement Plan.
  • Microsoft Dynamics 365 Plan 2 becomes Microsoft Dynamics 365 Plan.