Microsoft Dynamics 365 retail solutions

Microsoft made the following three announcements concerning their Dynamics 365 retail solutions:

  • Microsoft Dynamics 365 Commerce, generally available on February 3, 2020, is a modern omnichannel commerce solution that unifies back office, e-commerce, in-store, and call center and simplifies the integration of new emerging channels.
  • Microsoft Dynamics 365 Fraud Protection, featuring two new capabilities to reduce fraud and related costs while improving the buying experience: loss prevention and account protection, available for preview on March 2, 2020.
  • Microsoft Dynamics 365 Connected Store is an application that combines AI-driven insights and IoT-connected sensors and cameras to empower retailers with real-time observational data to improve in-store performance, coming to preview later this calendar year.

The official announcement with further information is available here: https://cloudblogs.microsoft.com/dynamics365/bdm/2020/01/09/expanding-our-vision-for-retail-with-dynamics-365-at-nrf-2020/.

Microsoft Dynamics 365 Virtual Agent for Customer Service available

Effective January 2020, Microsoft announced the availability of Microsoft Dynamics 365 Virtual Agent for Customer Service. This offering combines Power Virtual Agents and Dynamics 365 Customer Service Insights enabling organizations to create no-code chatbots having identified the most common support issues facing their customers.

For further information on Microsoft Dynamics 365 Virtual Agent for Customer Service, please find the official announcement here: https://cloudblogs.microsoft.com/dynamics365/bdm/2020/01/06/how-virtual-agents-transform-the-customer-experience/  or visit the product page: https://dynamics.microsoft.com/en-us/ai/virtual-agent-for-customer-service/.

Microsoft Power Virtual Agents available

Effective December 2019, Microsoft announced the general availability of Microsoft Power Virtual Agents as part of the Dynamics 365 family business applications portfolio. This offering allows the creation of chatbots using a guided, no-code graphical interface, which can be further enhanced by building custom workflows with Power Automate, or by using the Microsoft Bot Framework for more complex scenarios.

For further information on Microsoft Power Virtual Agents, please visit: https://powervirtualagents.microsoft.com/en-us/.

Microsoft Power Platform Updates

Microsoft announced some changes to the Power Platform. The key changes are:

  • Microsoft Flow is renamed to Microsoft Power Automate,
  • Robotic Process Automation (RPA) is added for delivering an end-to-end automation solution, and
  • Microsoft Power Virtual Agents are added to allow intelligent AI-powered virtual agents to be created and deployed.

For further information and the official Microsoft announcement, please visit: https://cloudblogs.microsoft.com/dynamics365/bdm/2019/11/04/announcing-rpa-enhanced-security-no-code-virtual-agents-and-more-for-microsoft-power-platform/.

Microsoft Dynamics 365 and Power Platform 2019 Release Wave 2

With the 2019 Release Wave 2, Microsoft announced innovations in Microsoft Dynamics 365 and Power Platform starting October 2019. The 2019 Release Wave 2 includes the release of new products and the expanding of the availability of Dynamics 365 products, as well as announcing new offerings for November 1, 2019. For more information and a release overview with guides and videos, please visit: https://dynamics.microsoft.com/en-us/business-applications/product-updates/#overview-guides-and-videos.

Microsoft Dynamics 365 licensing changes

Microsoft announced the following changes to the licensing of Dynamics 365, effective October 2019:

Microsoft Dynamics 365 for Finance and Operations will be split into two single apps:

  • Microsoft Dynamics 365 for Finance and
  • Microsoft Dynamics 365 for Supply Chain Management.

Microsoft Dynamics 365 is moving from “Plan” to “à la carte” sales motion. Microsoft will remove the Microsoft Dynamics 365 Plans (Dynamics 365 Plan, Customer Engagement Plan and Unified Operations Plan). From October, customers will only buy licenses for the apps that they need. If a user needs to be licensed for multiple apps, then they will buy a Base license for the first app and an Attach license for the additional apps at a significantly discounted price. The functionality of the Base and Attach licenses is identical.

For further information on the Microsoft Dynamics 365 licensing changes, please visit the following Microsoft Inspire site, where you can download the Slide Decks with more information: https://myinspire.microsoft.com/sessions/f28c5f81-51b7-4c8b-9783-872f81439a03 and https://myinspire.microsoft.com/sessions/4fd8babb-edb3-4485-b012-ff6f78253562.

Microsoft Forms Pro available

Microsoft announced the General Availability of Microsoft Forms Pro for Microsoft Dynamics 365 customers. Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office 365 with new, advanced survey capabilities to further support business survey solutions, including point-and-click simplicity to create and send custom surveys, integration with your business processes, and AI-assisted features that provide a deep-level of insights across transactional and behavioral data. Continue reading Microsoft Forms Pro available

Microsoft Dynamics 365 Voice of the Customer discontinues

With the release of Microsoft Forms Pro, Microsoft announced the discontinuation of the Microsoft Dynamics 365 Voice of the Customer product. Existing customers will be able to create new surveys up until 1st July 2020, and after that date, survey data will be available and stored in Dynamics 365. For further information, please visit:  https://cloudblogs.microsoft.com/dynamics365/bdm/2019/07/01/voice-of-the-customer-deprecation/.

Microsoft Dynamics 365 Pro Direct Support Promotion

Until May 31st, 2020 Microsoft offers a discount of 55% on Microsoft Dynamics 365 Pro Direct Support. As customers renew their agreements, the Microsoft Enhanced Support for Microsoft Dynamics 365 will no longer be available on the Price List, therefore they can either drop support and use the included level of support or utilize this promo to get Microsoft Dynamics 365 Pro Direct Support at a discounted price.

This offer is available in the licensing programs according to the categories.

For more information on the Microsoft Dynamics 365 support plans, please visit: https://dynamics.microsoft.com/en-us/support/plans/.