Microsoft Dynamics 365 Pro Direct Support Promotion

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Until May 31st, 2020 Microsoft offers a discount of 55% on Microsoft Dynamics 365 Pro Direct Support. As customers renew their agreements, the Microsoft Enhanced Support for Microsoft Dynamics 365 will no longer be available on the Price List, therefore they can either drop support and use the included level of support or utilize this promo to get Microsoft Dynamics 365 Pro Direct Support at a discounted price.

This offer is available in the licensing programs according to the categories.

For more information on the Microsoft Dynamics 365 support plans, please visit: https://dynamics.microsoft.com/en-us/support/plans/.

Microsoft Dynamics 365 Layout and Microsoft Dynamics 365 Remote Assist available in Education and MPSA

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Microsoft announced the availability of Microsoft Dynamics 365 Layout and Microsoft Dynamics 365 Remote Assist in Education Licensing Programs and Microsoft Products and Services Agreement (MPSA), effective May 1st, 2019.

Microsoft Dynamics 365 Layout simplifies the designing and planning of spaces and helps you make informed decisions before you build. For more information, please visit: https://dynamics.microsoft.com/en-us/mixed-reality/layout/.

Microsoft Dynamics 365 Remote Assist empowers technicians to solve problems more efficiently by working together from different locations with Microsoft Dynamics 365 Remote Assist and HoloLens devices. For more information, please visit: https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist/.

Microsoft Dynamics 365 Customer Service Insights available

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Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1st, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment, and identify problem areas. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences.

Microsoft Dynamics 365 Customer Service Insights is available in the licensing programs according to the categories.

For further information about Microsoft Dynamics 365 Customer Service Insights, please visit: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview.

Microsoft Social Engagement service discontinued

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Effective January 16, 2019, Microsoft Social Engagement will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add any additional social post capacity as needed, until the earlier of these dates: the expiration of your subscription or January 16, 2020. Effective January 16, 2020, Microsoft Social Engagement will be discontinued for all Dynamics 365 customers.

For further information about the Microsoft Social Engagement service discontinuation, please visit: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/social-engagement/eol/discontinuation-faq.

Microsoft Dynamics 365 & Power Platform April 2019 Release Notes available

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Microsoft has published the April 2019 Release Notes that describe the new features for Dynamics 365 and Power Platform that will be released between April and September 2019.

The April 2019 release includes hundreds of new enhancements and capabilities across Dynamics 365 applications including Sales, Marketing, Customer Service, Portals, Field Service, Project Service Automation, Finance and Operations, Talent, Retail, and Business Central. Microsoft is also adding a new set of mixed reality experiences using Microsoft Layout and Microsoft Remote Assist.

New Power Platform capabilities combine Power BI, PowerApps, Microsoft Flow, and the Common Data Service into an unmatched palette of tools to extend, customize, and integrate Dynamics 365 and Office 365 into your environment. The April 2019 release provides major improvements to build higher-quality reports, apps, and workflows more easily, while still supporting more advanced enterprise and administrator requirements.

For more information about the Dynamics 365  & Power Platform April 2019 Release, please visit: https://cloudblogs.microsoft.com/dynamics365/2019/01/21/april-19-release-notes-for-dynamics-365-and-power-platform-now-available/.

Under the following link you can download the April 2019 Release Notes: https://docs.microsoft.com/en-us/business-applications-release-notes/April19/index.

Microsoft Dynamics 365 Step-up licenses from Microsoft Dynamics 365 for Sales Professional available

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Microsoft announced the availability of the following Microsoft Dynamics 365 Step-up licenses in the programs Enterprise Agreement (EA), Enterprise Subscription Agreement (EAS), Microsoft Products and Services Agreement (MPSA), Worldwide Government Partner, Enrollment for Education Solutions and School:

  • Microsoft Dynamics 365 Step-up licenses from Microsoft Dynamics 365 for Sales Professional to Microsoft Dynamics 365 Customer Engagement Plan
  • Microsoft Dynamics 365 Step-up licenses from Microsoft Dynamics 365 for Sales Professional to Microsoft Dynamics 365 for Sales Enterprise

Microsoft Dynamics 365 Update Policies

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Microsoft announced that the update schedule for all of the Microsoft Dynamics 365 products will soon be on a twice-yearly schedule with updates in April and October. Customers using Customer Engagement applications must have updated to the latest version of the apps by January, 31st 2019, and Finance and Operations customers by March, 31st 2019. After that date, only the latest version of the Online Services will be supported. There’s no action for Business Central and the Talent app customers as these products are already on this new update schedule.

For more information on the Microsoft Dynamics 365 Update Policies, please visit https://docs.microsoft.com/en-us/dynamics365/get-started/faq-update-policy.

Microsoft Dynamics 365 for Sales Professional

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Microsoft announced that – effective November 1st, 2018 – Microsoft Dynamics 365 for Sales Professional will be available.

There are two options for customers with existing licenses:

  • Microsoft Dynamics 365 for Sales customers can purchase Microsoft Dynamics 365 for Sales Professional Add-On Licenses.
  • Microsoft Dynamics 365 for Teams customers can purchase Microsoft Dynamics 365 for Sales Professional Step-Up Licenses.

Microsoft Power Apps Plan 2 Step-up from Microsoft Dynamics 365 for Team Members Licenses available

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Microsoft announced that – effective November 1st, 2018 – Microsoft Power Apps Plan 2 Step-up from Microsoft Dynamics 365 for Team Members Licenses are available.

Impacted Programs:

  • Enterprise Agreement (EA)
  • Enterprise Subscription Agreement (EAS)
  • Microsoft Products and Services Agreement (MPSA)
  • Campus (Enrollment for Education Solutions)
  • School
  • Worldwide Government Partner