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Microsoft Dynamics 365 Connected Spaces available

Effective April 1, 2022, Microsoft Dynamics 365 Connected Spaces, formerly Microsoft Dynamics 365 Connected Store, is available. Microsoft Dynamics 365 Connected Spaces brings together computer vision and AI to help retail store owners analyze and improve the shopping experience. Connected Spaces delivers real-time actionable recommendations by utilizing data from video

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Microsoft Dynamics 365 Guides and Remote Assist device licenses

Effective January 7, 2022, device licenses are available for Microsoft Dynamics 365 Guides and Microsoft Dynamics 365 Remote Assist. Microsoft Dynamics 365 Guides is a mixed-reality application for Microsoft HoloLens that helps operators learn during the flow of work by providing holographic instructions when and where they are needed. Microsoft

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Microsoft Dynamics 365 Sales Insights capabilities added to Sales Enterprise licenses

Effective February 3, 2022, new AI-powered and collaborative digital selling capabilities, previously available only to Microsoft Dynamics 365 Sales Premium customers, are available for all Microsoft Dynamics 365 Sales Enterprise customers. Those capabilities are Conversation Intelligence, Lead & Opportunity Scoring and Sales Accelerator. The capacities now included for Sales Enterprise-licensed

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Microsoft Dynamics 365 Professional Direct Support available

Effective November 1, 2021, Microsoft Professional Direct Support expands to the Microsoft 365 portfolio of products, and is now available for Microsoft Dynamics 365, in addition to Microsoft Power Platform. Professional Direct Support provides proactive advisory services, faster response times, and escalation management for business-critical incidents. It includes one-hour response

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Microsoft Dynamics 365 Service Voice Channel available

Effective November 1, 2021, a new voice channel for Microsoft Dynamics 365 Customer Service is available as a new entitlement offer and a combined offer with Dynamics 365 Customer Service. This new voice channel is built on Microsoft Azure Communication Services and is licensed as Volume License (VL) or via

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Microsoft Dynamics 365 Fraud Protection billing

Effective July 8, 2021, Microsoft Dynamics 365 Fraud Protection customers can pay for their Fraud Protection transactions on a Pay As You Go (PAYG) basis each month. There are three pricing tiers for each workload – account protection, loss prevention and purchase protection – with prices decreasing as the number

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Microsoft Business Central Database Capacity changes

Effective December 1, 2021, changes to the way that Microsoft Business Central Database capacity is assigned, accrued, and acquired apply. Historically, the first Business Central Essentials or Premium license enabled 80 GB of Business Central Database storage for the tenant, and this remains unchanged, but now individual licenses accrue additional

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