Microsoft Dynamics 365 Customer Service Insights available

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Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1st, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment, and identify problem areas. By pinpointing and fixing issues before they impact customers, you can deliver better customer service experiences.

Microsoft Dynamics 365 Customer Service Insights is available in the licensing programs according to the categories.

For further information about Microsoft Dynamics 365 Customer Service Insights, please visit: https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/overview.

Microsoft Azure N & H Series Promotion

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Microsoft announced the Microsoft Azure N & H Series Promotion, valid until August 1st, 2019. Customers receive a discount of 56% for NCv1 and 40% for NVv1 and Hv1 virtual machines. This offer applies to all customers (New/Renewal/Mid-Term) in the licensing programs according to the categories.

The following link provides an overview of the different series of virtual machines in Microsoft Azure: https://azure.microsoft.com/en-us/pricing/details/virtual-machines/series/.

Microsoft Identity and Threat Protection available

Gold Microsoft Partner

Microsoft announced the availability of the Microsoft Identity & Threat Protection license, which includes the following products:

  • Microsoft Cloud App Security,
  • Azure Active Directory Plan 2,
  • Azure Advanced Threat Protection,
  • Windows Defender Advanced Threat Protection and
  • Office 365 Advanced Threat Protection Plan 2 (Office 365 Advanced Threat Protection + Office 365 Threat Intelligence).

Available in the licensing programs according to the categories.

For more information about Microsoft Identity and Threat Protection, please visit https://www.microsoft.com/en-us/microsoft-365/blog/2019/01/02/introducing-new-advanced-security-and-compliance-offerings-for-microsoft-365/.

Microsoft Information Protection & Compliance available

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Microsoft announced the availability of the Microsoft Information Protection & Compliance license, which includes the following products:

  • Azure Information Protection P2 and
  • Office 365 Advanced Compliance (Advanced eDiscovery, Advanced Data Governance, Customer Key, and Privileged Access Management).

Available in the licensing programs according to the categories.

For more information about Microsoft Information Protection & Compliance, please visit: https://www.microsoft.com/en-us/microsoft-365/blog/2019/01/02/introducing-new-advanced-security-and-compliance-offerings-for-microsoft-365/.

Microsoft Office 365 Cloud App Security Standalone Licenses Removal

Gold Microsoft Partner

Microsoft announced the removal of the Office 365 Cloud App Security standalone offering from the pricelist.

  • Existing customers will see no changes for the remainder of their current enrollment term and may continue to add new Office 365 Cloud App Security standalone licenses.
  • Customers with enrollments expiring on or before June 30, 2019, will have the option to renew Office 365 Cloud App Security standalone for one more term.

Affected licensing programs according to the categories.

Microsoft 365 Promotion

Gold Microsoft Partner

Microsoft announced a discount for Microsoft 365 for Enterprise Agreement (EA) and Enterprise Subscription Agreement (EAS) customers until October 31st, 2019. Level A Corporate and Level B-D Government customers will receive a price discount of 6 % and Level A Government (including Government Only licenses) will receive a discount of 12%.

This offer is valid worldwide and applies to:

  • New Agreement,
  • Renewal Agreements Software Assurance (SA) retention licenses,
  • Renewal Agreement Add-on,
  • Mid agreement Add-on for Enterprise Client Access License (CAL) Suite and Core CAL Suite and
  • Mid agreement Stepup from Microsoft 365 E3 or Microsoft 365 F1.

Microsoft program and pricing adjustments

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Microsoft announced a series of changes across the program and product portfolio. These changes are to provide unique offers that support customer digital transformation. These changes are linked to offer pricing and discounting.

On October 1st, 2018, Microsoft will adjust pricing for its licensing programs. There will also be price adjustments to on-premises and cloud products.  Continue reading Microsoft program and pricing adjustments

Microsoft Volume Licensing (VL) programs: physical media is no longer available

Gold Microsoft Partner

Microsoft announced that Software on physical media – such as CDs, DVDs, flash drives, and USB sticks – is no longer available for all the Microsoft Volume Licensing programs. Users should download their software from Microsoft’s Volume License Service Center (VLSC). All you need to know about the VLSC, you find on this page: https://www.microsoft.com/en-us/Licensing/existing-customer/vlsc-training-and-resources.aspx