Effective April 1, 2022, Microsoft 365 Remote Help is available. Microsoft offers the tool as an add-on on the Intune license.
Remote Help is an application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection. With this connection, your support staff can remote connect to the user’s device. During the session, they can view the device’s display and if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device.
The following prerequisites apply:
- Microsoft 365 E3/E5/F1/F3; Enterprise Mobility + Security E3/E5; Microsoft Intune
- Windows 10/11
- Devices must install the remote help app. Device users can download the app directly from Microsoft. The remote help app is available from Microsoft to install on both devices enrolled with Intune and devices that aren’t enrolled. The app can also be deployed through Intune to your managed devices.
For a documentation on how Remote Help works, please visit: https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-help.
For the company profile of Microsoft, please visit: https://www.schneider.im/software/microsoft/.
Please contact us for more information or to request a quote.
