Microsoft Dynamics 365

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Microsoft Forms Pro available

Microsoft announced the General Availability of Microsoft Forms Pro for Microsoft Dynamics 365 customers. Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office

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Microsoft Dynamics 365 Customer Service Insights available

Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current

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Microsoft Social Engagement service discontinued

Effective January 16, 2019, Microsoft Social Engagement will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add

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Microsoft Dynamics 365 Update Policies

Microsoft announced that the update schedule for all of the Microsoft Dynamics 365 products will soon be on a twice-yearly schedule with updates in April and October. Customers using Customer Engagement applications must have updated to the latest version of the apps by January

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Microsoft Dynamics 365 for Sales Professional

Microsoft announced that – effective November 1st, 2018 – Microsoft Dynamics 365 for Sales Professional will be available. There are two options for customers with existing licenses: Microsoft Dynamics 365 for Sales customers can purchase Microsoft Dynamics 365 for Sales Professional Add-On Licenses. Microsoft

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