Effective January 1, 2024, User Subscription Licenses (User SL) of Microsoft Dynamics 365 Field Service Contractor are available.
What is Microsoft Dynamics 365 Field Service Contractor?
Microsoft Dynamics 365 Field Service Contractor is a license for Field Service.
There are two types of licenses for Field Service:
- The standard Dynamics 365 Field Service license that includes all core features and capabilities.
- The Dynamics 365 Field Service Contractor license that includes a subset of the core features and capabilities for third-party technicians.
| Feature area | Dynamics 365 Field Service | Dynamics 365 Field Service Contractor |
| Access the app from the web, mobile, and through Microsoft 365 integrations | ✓ | ✓ |
| AI assistance from Copilot in Field Service for work order creation, scheduling, summarization, and work order updates | ✓ | |
| Access to Dynamics 365 Guides and Remote Assist | ✓ | Guides in the Field Service mobile app |
| Technician performance analysis | ✓ | |
| Vendor and contractor management | ✓ | Limited: Contractors are limited to managing their own staff. |
| Planned maintenance agreements | ✓ | |
| Returns processing | ✓ | |
| Scheduling and resource dispatching | ✓ | Limited: Contractors can create bookings manually but don’t have access to schedule optimization with the schedule board. |
More information
For an informative documentation on Dynamics 365 Field Service and Dynamics 365 Field Service Contractor, please visit: https://learn.microsoft.com/en-us/dynamics365/field-service/buy-fs.
For the changes in Product Terms, please visit: https://www.microsoft.com/licensing/terms/product/changes/all.
For more information on Microsoft licensing, please visit: https://www.schneider.im/software/microsoft.
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