24x7x365 Expert Case Support for Azure, Microsoft 365, Dynamics 365 and On-Premises. Ensure Business Continuity. Save Compared to Microsoft Unified Support.
24x7x365 Expert Case Support for Azure, Microsoft 365, Dynamics 365 and On-Premises. Ensure Business Continuity. Save Compared to Microsoft Unified Support.
Prioritized, technical support
Fastest, prioritized response times.
24/7 elevated break/fix support.
Wide Case Coverage
Cover your Microsoft products with quick on-demand support for Microsoft 365, Microsoft Azure, Dynamics 365 and Microsoft Software on-premises.
A No-Brainer Cost Saver
Save typically 60% to 90% compared to typical Microsoft Unified Support contracts.
Convenient and efficient
We create and escalate Microsoft Support Tickets within minutes and reliably resolve all issues quickly with dedicated Services Experts.
| Plans | BronzeSupport | SilverSupport | GoldSupport | PlatinumSupport |
|---|---|---|---|---|
| Description | Essential support for non-critical cloud issues. Designed for very low-volume support needs during business hours in non-critical infrastructures. | 24x7x365 support with critical incident management for businesses requiring reliable, round-the-clock coverage. Low support request volume. | Favorite Option. Advanced support including Root Cause Analysis, proactive management, discounts and 3x the included support requests. | Enterprise-grade support for highly complex environments, maximum scale, governance requirements, and customization across entities. |
| Support provided by | Microsoft Premier Support | Microsoft Premier Support | Microsoft Premier Support | Microsoft Premier Support |
| Products covered | Azure, Microsoft 365 | Azure, Microsoft 365, Dynamics 365, Power Platform, Microsoft Software on-premises | Azure, Microsoft 365, Dynamics 365, Power Platform, Microsoft Software on-premises | Azure, Microsoft 365, Dynamics 365, Power Platform, Microsoft Software on-premises |
| Microsoft Severity Levels | Level B or C | Level A, B or C | Level A, B or C | Level A, B or C |
| Critical Situation (Crit Sit) Management | No | Yes | Yes | Yes |
| Root Cause Analysis | No | No | Yes* | Yes* |
| Support Hours | 8 × 5 | 24 × 7 × 365 | 24 × 7 × 365 | 24 × 7 × 365 |
| Support Request Submission | Dedicated phone number, Email or Portal | Dedicated phone number, Email or Portal | Multiple dedicated phone numbers, Email or Portal | |
| Onboarding | Microsoft Teams meeting | Microsoft Teams meetings | Microsoft Teams meetings | |
| Customer Self Service Portal** | No | Yes | Yes | Yes |
| Knowledge Base** | No | Yes | Yes | Yes |
| Support Request status meetings | No | No | Monthly | Monthly |
| Support Request status reports | No | No | Monthly | Monthly |
| Discount on Engage Services | No | No | 5%*** | 7.5%*** |
| Authorized Customer Contacts | 2 | 6 | 12 | 100 |
| Included Support Requests**** | Pay As You Go | 12 | 36 | 100 |
Essential support for non-critical cloud issues. It is designed for very low-volume support needs during business hours in non-critical infrastrucutres.
24x7x365 support with critical incident management for businesses requiring reliable, round-the-clock coverage. Low support request volume.
Favorite Option. Advanced support including Root Cause Analysis, proactive management, discounts and 3x the included support requests.
Enterprise-grade support for highly complex environments, maximum scale, governance requirements, and customization across entities.
*Available for certain Microsoft products; consumes one Support Request each; **GA Q3-2026; ***discount on standard SCHNEIDER IT MANAGEMENT pricing for Microsoft Engage Services
More Support Requests can be purchased on-demand (pay-as-you-go)
*Available for certain Microsoft products; consumes one Support Request each; **GA Q3-2026; ***discount on standard SCHNEIDER IT MANAGEMENT pricing for Microsoft Engage Services; ****included per trailing 12-month period, more can be purchased on-demand (Pay As You Go)
This estimator highlights your potential annual Microsoft Unified Enterprise Support cost and recommends a SCHNEIDER IT MANAGEMENT support plan. Estimates are indicative and may differ from Microsoft quotes due to discounts, credits, investments, currency effects, and contract specifics.
Unified Enterprise Support Costs can be found here: https://www.microsoft.com/en-us/microsoft-unified/plan-details?oneroute=true#tab-unified-enterprise-pricing-details
Pricing can change and vary. Unified Enterprise includes some services that SCHNEIDER IT MANAGEMENT Support Plans do not include and vise versa. Calculation does not include discounts; shows yearly costs by using trailing 12-month period as a proxy; chooses cheapest SCHNEIDER IT MANAGEMENT Support Plan for ticket requirements and keeps tenant count and customer contact count as constraints. This calculation serves as an indication and not as an offer. SCHNEIDER IT MANAGEMENT makes no guarantees about the validity of the calculation. Contact us for a detailed calculation for your specific case.
With SCHNEIDER IT MANAGEMENT Support Plans, you can prioritize your strategic initiatives while we handle your technical challenges. Our strong partnership with Microsoft provides you with exclusive resources and benefits.
Ready to save 60-90% vs. Unified Support and secure your operations? Request a quote now.
Yes, I want more info on Support Plans.
I want to find out about pricing and find out which one to choose based on my organizational requirements.