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Microsoft Dynamics 365 Customer Service Insights available

Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment,

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Microsoft Office 365 Cloud App Security Standalone Licenses Removal

Microsoft announced the removal of the Office 365 Cloud App Security standalone offering from the pricelist. Existing customers will see no changes for the remainder of their current enrollment term and may continue to add new Office 365 Cloud App Security standalone licenses. Customers with enrollments expiring on or before

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