In April 2022, Microsoft informed that the Software Assurance 24×7 Problem Resolution Support benefit is being fully retired as a Software Assurance benefit – see: https://www.schneider.im/microsoft-software-assurance-24×7-problem-resolution-support-benefit-changes/
This notification is to remind you that as of February 1, 2023, no new incidents will be allocated and existing incidents will not be available for use, regardless of your current agreement or enrollment status. You can find details of the retirement benefit at https://www.microsoft.com/en-us/licensing/news/software-assurance-247support-retirement.
Please be aware that the retirement of the 24×7 Problem Resolution Support will remove the possibility to open support requests and “pay” with the Software Assurance Access ID.
For Unified and Premier customers, per Microsoft’s commitment to provide customers comparable support service at a comparable price, specific transition plans are now available. Your Microsoft contact will reach out to the support owners to discuss the transition, along with next steps, as part of your support renewal discussion and to help you plan.
If you do not have or want Unified or Premier Support and buy Online Services from SCHNEIDER IT MANAGEMENT in the Cloud Solution Provider (CSP) program, we can open support requests for you with Premier Support covered by our Microsoft support contract.
To learn how to submit a Software Assurance support incident, see this support page: https://support.microsoft.com/topic/microsoft-software-assurance-support-incident-submission-74a9a148-9a75-ecc8-4420-14191e634d65.
For more information on the additional benefits of Software Assurance, visit the Software Assurance page: https://www.microsoft.com/en-us/licensing/licensing-programs/software-assurance-default?rtc=1.
For software licensing information on Microsoft products, please visit: https://www.schneider.im/software/microsoft/.
Please contact us should you have any questions or to request a quote.
