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Microsoft Copilot for Microsoft 365

Copilot for Microsoft 365 is here for enterprise customers! Learn how to make use of Microsoft’s newest AI in all of your Microsoft 365 Apps, such as Excel, Word, Outlook, Teams and more!

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Microsoft Forms Pro available

Microsoft announced the General Availability of Microsoft Forms Pro for Microsoft Dynamics 365 customers. Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office 365 with new, advanced survey capabilities

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Microsoft Dynamics 365 Voice of the Customer discontinues

With the release of Microsoft Forms Pro, Microsoft announced the discontinuation of the Microsoft Dynamics 365 Voice of the Customer product. Existing customers will be able to create new surveys up until 1st July 2020, and after that date, survey data will be available and stored in Dynamics 365. For

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Microsoft Dynamics 365 Customer Service Insights available

Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment,

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Microsoft Social Engagement service discontinued

Effective January 16, 2019, Microsoft Social Engagement will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add any additional social post capacity as

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Microsoft Dynamics 365 Step-up licenses from Microsoft Dynamics 365 for Sales Professional available

Microsoft announced the availability of the following Microsoft Dynamics 365 Step-up licenses in the programs Enterprise Agreement (EA), Enterprise Subscription Agreement (EAS), Microsoft Products and Services Agreement (MPSA), Worldwide Government Partner, Enrollment for Education Solutions and School: Microsoft Dynamics 365 Step-up licenses from Microsoft Dynamics 365 for Sales Professional to

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Microsoft Dynamics 365 Update Policies

Microsoft announced that the update schedule for all of the Microsoft Dynamics 365 products will soon be on a twice-yearly schedule with updates in April and October. Customers using Customer Engagement applications must have updated to the latest version of the apps by January 31, 2019, and Finance and Operations

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Microsoft Dynamics 365 for Sales Professional

Microsoft announced that – effective November 1st, 2018 – Microsoft Dynamics 365 for Sales Professional will be available. There are two options for customers with existing licenses: Microsoft Dynamics 365 for Sales customers can purchase Microsoft Dynamics 365 for Sales Professional Add-On Licenses. Microsoft Dynamics 365 for Teams customers can

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