Effective November 1, 2021, Microsoft Professional Direct Support expands to the Microsoft 365 portfolio of products, and is now available for Microsoft Dynamics 365, in addition to Microsoft Power Platform.
Professional Direct Support provides proactive advisory services, faster response times, and escalation management for business-critical incidents. It includes one-hour response times for your technical support calls and exclusive access to a dedicated team of ProDirect Delivery Managers to manage your support experience, provide advisory services, onboarding assistance, upgrade & release readiness.
Note, that there is a minimum purchase number of 20 Professional Direct Support licenses.
For an informational sheet on Microsoft Professional Direct Support for Microsoft Dynamics 365 and Power Platform, please visit: https://go.microsoft.com/fwlink/?LinkId=2175520&clcid=0x409.
For more details on Microsoft Dynamics 365 support options, please visit: https://dynamics.microsoft.com/en-us/support/.
Please contact us for more information and to request a quote.